A customer supporting team member reporting to the Client Services Manager, representing the MEP Application Support Team via communication channels. The role involves supporting and understanding the needs of our customers and applications (Prodesign, Protect, Singlecable & PowerNET) to provide a quality support service, problem solving electrical design and calculation queries with a focus on emerging 3D applications. Ownership of customer issues and queries ensuring timely, successful resolutions or escalation of those is a significant part of this position.
Key Exciting Responsibilities:
Predominantly a first line role solving calculation and regulation queries from clients, there will be a commitment to answer incoming support calls, emails and internal requests courteously and within defined timescales as and when required.
Provide problem solving service for customers relating to electrical design calculations using BS 7671 standards.
Contribute to initiatives to improve internal processes. To ensure these processes are adequately documented and all relevant staff adequately trained and briefed.
Adhere to all departmental processes.
Record time spent on work and complete customer support tickets, including defects/bugs on the CRM database.
Liaise with internal and external support staff and developers to understand customer issues and where appropriate, propose, plan and manage the implementation of the solution working directly with all parties.
Other duties as required.
Essential Skills & Experience:
Electrical Design/Support Engineer experience with a minimum of 12 months in a similar or support role.
Degree educated or relevant experience essential.
Any Revit/AutoCAD knowledge would be a distinct advantage.
Appreciation and good understanding of Electrical British Standards and regulations (BS7671).
Good interpersonal skills, with the ability to reason, influence and negotiate between the various stakeholders.
Proven collaborative working experience in managing multiple concurrent issues and liaising with other departments and stakeholders.
Assisting in the resolution of customer reported defects/issues to ensure satisfactory completion in accordance with company procedures.
Proven ability to identify bugs, find the root cause of defects as they are found, collect data and analyze reasons and report issues in a clear and understandable manner.
Have strong time management and organizational skills.
Be able to communicate complex electrical concepts to all levels of the organization and external customers.
Why You'll Love Working With Us
At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
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