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WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Accomplish Day to Day Operations
Arrive to work in the correct mental, emotional and physical state to execute the responsibilities of the role
Prepare their workstation, equipment and required work materials to ensure the full scope of the job can be executed
Up to date and in-depth knowledge of all property wide information
Up to date of internal promotions and be familiar with the local community and events in town
Ensure accurate information, and appropriate recommendations can be made to guests based on their profiles and or preferences to enhance their stay in MBS and Singapore
In depth knowledge of all room and suite types, including room features, and inclusions to enable the bellman to provide an anticipatory and thoughtful room orientation to our guests
Remain in continuous communication internally to ensure the overall operations of the Guest Services Team runs smoothly and in control of the Guest Service Command Center and Management in static locations
Attend to guests upon their arrival and departure, or whenever in guest facing areas of the property, providing proactive and attentive service
Adapt to changes and ensure adherence to organisational operating procedures and service standards
Handles luggage for both arriving and departing guests and groups. This includes proper handling, tagging and delivering of luggage
Rotated to perform duties at the curb and work closely with Bell Captain and Supervisor at the driveway to ensure guest’s arrival and departure experience is seamless
Is trained to handle luggage handling equipment like bell-cart and birdcage trolley
Carry Mobile Duty Phones and operate Mobile FCS system for job receiving and dispatching
Deliver incoming items to the guestrooms at the request of guests, or management
Maintain the luggage storage room
Handles baggage-related requests such as long-term/short-term storage, luggage repair
Sort and deliver daily newspapers to all VIP rooms, suites and scheduled rooms
Perform Service and Operational Excellence
Able to apply service standards consistently in all interactions with internal and external guests
In depth understanding of guests’ service journey across departments to ensure relevant information is provided to guests
In depth understanding of internal process flows to ensure relevant information and follow up is done with relevant departments
Take ownership of guest’s request. In the event, if the request is not directly related to guest services area of capacity, the request is communicated to the right department in a timely manner
Apply Operational Risks
Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines
Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to the Security Department
Respond appropriately to any emergency situations
Participate Employee Engagement
Participate in departmental and property initiatives
Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture
Feedback and input are communicated in an open and transparent manner with management
Involve in Documentation, Financial and Report Management
Observe the usage of supplies to ensure that it’s within budget and minimize wastage
Contribute ideas in support of the company vision, mission, value and guiding principles
Actively involved in sustainability programs to drive organizational green initiatives
Perform any other duties and responsibilities as and when assigned by Management
Job Requirements
Education & Certification
Minimum secondary education
Experience
Minimum 1 year experience in the same capacity
Previous experience with luxury resorts and hotels is an advantage
Competencies
Proficient in spoken and written English; additional languages are a plus.
Outgoing personality with a proactive approach to tasks.
Strong guest relations and problem-solving skills.
Excellent time management, organizational, communication, and motivational skills.
Adherence to attendance guidelines and company policies.
Detail-oriented, mature, meticulous, resourceful, and able to work independently.
Team player who assists others proactively
Impeccable follow-through and a "Can Do" attitude.
Flexible to work any day and shift.
Professional and well-groomed disposition.
Able to control bell trolleys throughout busy guest areas
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.