Director, Service/Product Offer Management

Accountabilities

• Lead the development and execution of product and service strategies, plans, and roadmaps across an assigned portfolio.

• Define target market segments and identify whitespace opportunities, emerging customer needs, and areas for portfolio expansion.

• Monitor market, client, competitive, and technology trends to inform business strategy and portfolio decisions.

• Promote product and service offerings internally and externally while ensuring strong alignment with business and customer priorities.

• Lead the Service Offer Management function, securing appropriate resources and ensuring effective team performance, development, and coaching.

• Translate overall product strategies into actionable plans for business divisions and relevant stakeholders.

• Assess the feasibility of new concepts and oversee the definition and development of product specifications.

• Establish product pricing models and contribute to decisions around promotional approaches, sales strategies, and distribution channels.

• Lead product and service development activities, ensuring offerings meet quality, commercial, and customer satisfaction expectations.

• Oversee end-to-end product and service plans, including launches, modifications, optimization initiatives, and portfolio terminations.

• Develop and deliver product training and communications for client-facing teams and internal stakeholders.

• Ensure product and service portfolios remain aligned with current and anticipated market opportunities.

Requirements:

• Significant experience in a comparable senior product or service management leadership position, preferably within a global technology services organization.

• Extensive experience in the technology industry, with a strong understanding of market segments, product portfolio categories, and technology solutions.

• Proven track record of managing the implementation and launch of new products or product lines.

• Strong knowledge of product lifecycles, product management disciplines, methodologies, and supporting tools.

• Demonstrated financial awareness and commercial acumen, with the ability to connect product decisions to business outcomes.

• Strong strategic thinking, critical analysis, problem-solving, and solution formulation capabilities.

• Excellent presentation, public speaking, written, and verbal communication skills.

• Significant people management experience, including the ability to coach, develop, and motivate teams.

• Understanding of organizational transformation and change programs, with the ability to operate effectively in evolving environments.

• Strong technical awareness and understanding of the functionality and capabilities of products within relevant technology areas.

• Bachelor’s degree or equivalent in Information Technology, Computer Science, Business, or a related field.

• Certifications such as Scaled Agile or ITIL are beneficial.

Benefits:

• Fully remote working arrangement in India.

• Full-time leadership position with broad responsibility for product and service portfolios.

• Opportunity to influence product strategy, market positioning, pricing, launches, and portfolio evolution.

• Senior-level exposure to global technology services, emerging technologies, and evolving market opportunities.

• Leadership responsibility for developing and managing a Service Offer Management team.

• Opportunity to work cross-functionally with business divisions, stakeholders, and client-facing teams.

• Environment focused on innovation, transformation, and continuous development.