Director, Product, Card Acquisitions
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
About the Team
The DaaS (Decisioning as a Service) organization in Card is critical to growing the Card business at Capital One. This Director of Product Management role will define the strategy and lead the execution of our Customer Experience platform domain. You will build and manage a team of product managers to deliver seamless, personalized application experiences for millions of customers. Sitting at the intersection of multiple business segments, you will partner with senior leaders across the Card organization to identify horizontal value for Capital One Acquisitions and build scalable architecture.
Key Responsibilities:
Drive Strategy: Own the E2E target state for our platforms that power our customer experiences. Define and execute the roadmap for personalized and frictionless applications
Lead People: Build, coach, and manage a high-performing team of product managers. Act as a strong people leader who removes blockers and drives clear accountability
Scale Platforms: Consolidate disparate monthly requests into horizontal capabilities that solve core business problems for multiple segments simultaneously
Optimize Operations: Maintain platform resilience and operational efficiency to accelerate value delivery and speed-to-market
Deliver Strategic Initiatives: Lead complex, multi-system growth initiatives, including Capital One’s application prefill agenda, dynamic routing, and real-time identity capabilities
Partner Cross-Functionally: Align with senior leaders across Card, Engineering, and Design to prioritize and solve core platform challenges
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Basic Qualifications:
- Bachelor's degree in any field and at least 5 years of Product Management experience
Preferred Qualifications:
- Experience translating business strategy and analysis into consumer facing digital products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $209,500 - $239,100 for Director, Product Management
McLean, VA: $230,400 - $263,000 for Director, Product Management
New York, NY: $251,400 - $286,900 for Director, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).