About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.
About the role
The Director of Restaurants & Bars is responsible for the strategic leadership, operational excellence, guest experience, financial performance, and people development of all Food & Beverage outlets within the hotel. This role ensures that all restaurants, bars, lounges, and the F&B Reservations/Call Center operation consistently deliver exceptional service in accordance with Four Seasons standards and brand expectations.
The Director of Restaurants & Bars acts as the operational extension of the Director of Food & Beverage and serves as the direct leader of Outlet Managers, ensuring alignment with departmental objectives and hotel goals.
What you will do:
- Provide strategic and day-to-day leadership for all restaurants, bars, lounges, and F&B reservation operations.
- Ensure all outlets operate in accordance with Four Seasons service standards, policies, and procedures.
- Maintain a strong presence during operating hours to monitor guest experience, team performance, and service execution.
- Step into the role of Outlet Manager when required, ensuring seamless continuity of operations during absences or business needs.
- Lead daily operational meetings and communicate priorities across all outlets.
- Drive continuous improvement initiatives focused on service excellence and operational efficiency.
- Champion a culture of personalized service and genuine hospitality.
- Ensure guest satisfaction scores, online reputation metrics, and quality standards are consistently achieved or exceeded.
- Proactively engage with guests, resolve concerns promptly, and identify opportunities to enhance the dining experience.
- Maintain exceptional standards of presentation, cleanliness, and ambiance across all venues
- Drive revenue growth and profitability across all outlets.
- Ensure effective management of labor costs, scheduling efficiency, productivity, and payroll controls.
- Monitor and analyze financial performance, including revenue, GOP, flow-through, average check, covers, labor ratios, and productivity metrics.
- Partner with Outlet Managers to develop action plans that improve financial results while maintaining service excellence.
- Participate in budgeting, forecasting, and business planning processes.
- Identify opportunities for cost savings and operational efficiencies without compromising guest satisfaction.
- Lead, mentor, coach, and develop Outlet Managers and outlet leadership teams.
- Establish clear performance expectations and accountability measures.
- Conduct regular performance reviews, development discussions, and succession planning initiatives.
- Ensure training programs are implemented effectively and aligned with Four Seasons standards.
- Foster a positive and engaging work environment that supports employee retention and career growth.
- Promote a culture of teamwork, recognition, and continuous learning.
- Oversee the Food & Beverage Reservations and Call Center team.
- Ensure reservation standards, guest communication, and response times consistently meet brand expectations.
- Maximize outlet occupancy through effective reservation strategies and guest relationship management.
- Support the implementation of reservation systems, procedures, and sales initiatives to optimize performance.
- Work closely with Executive Chef and culinary leadership to ensure alignment between front-of-house and back-of-house operations.
- Partner with Stewarding leadership to maintain operational readiness, cleanliness standards, and equipment availability.
- Support menu launches, seasonal promotions, and food and beverage innovation initiatives.
- Participate in outlet concept development and guest experience enhancement projects.
What you bring
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum 5 years of progressive Food & Beverage management experience within luxury hotels, resorts, or high-end standalone restaurant operations.
- Previous experience managing multiple restaurants, bars, lounges, and guest-facing F&B operations simultaneously.
- Proven leadership experience overseeing and developing management teams, including Outlet Managers and supervisors.
- Ability to remain highly visible in operations and lead by example in a fast-paced environment.
- Strong understanding of luxury hospitality standards and a passion for delivering exceptional guest experiences.
- Demonstrated ability to drive business results through revenue growth, profitability improvement, and cost control initiatives.
- Solid financial acumen with experience managing budgets, forecasting, payroll, labor costs, productivity metrics, and departmental P&L performance.
- Experience analysing key performance indicators (KPIs) such as guest satisfaction, average check, covers, labor ratios, flow-through, GOP, and outlet profitability.
- Strong coaching, mentoring, and talent development skills, with experience conducting performance reviews and succession planning.
- Excellent interpersonal, communication, and problem-solving skills, with the ability to build strong relationships with guests, employees, and stakeholders.
- Strong organizational skills with the ability to prioritize multiple projects and operational demands.
- Excellent command of English and Spanish. Following Spanish regulations, the candidate must hold the valid work permit at the time of applying.
- Proficiency in Microsoft Office and hospitality management systems (POS, restaurant reservations, and reporting tools).
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package.
- Excellent Training and Development opportunities.
- Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program).
- Complimentary Dry Cleaning for Employee Uniforms.
- 22 working days of vacation, 14 public holiday and the day of the birthday free.
- Complimentary Private Health insurance.
- Complimentary Employee Meals.
Schedule & Hours:
This is a full-time position.
This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.