Internal - Director, Business Analysis
External - Director, Inventory Allocation and Control
Job Description
Company Introduction
We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did I ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Role Overview
Coupang is seeking a Director, Inventory Allocation and Control to lead a critical horizontal planning function that connects Retail growth, fulfillment operations, inventory governance, inbound planning, capacity management, and customer availability.
This leader will own end-to-end inventory planning policy and execution governance, including Days of Cover management, inbound planning, ordering controls, capacity alignment, peak event readiness, business review mechanisms, and planning automation. The role requires a senior planning leader who can make high-quality tradeoff decisions across growth, availability, capacity, working capital, and margin, while keeping customer experience at the center.
The ideal candidate will bring deep experience in retail planning, supply chain planning, S&OP, inventory management, or operations planning. They should be comfortable operating in a fast-paced, data-driven environment, influencing senior cross-functional stakeholders, and building scalable mechanisms that reduce manual work and improve planning quality. E-commerce experience is preferred but not required. Korean language ability is a plus.
What You Will Do
• Own end-to-end inventory planning policy, governance, and execution across short, medium, and long-term planning horizons.
• Lead DOC management, inbound planning, capacity alignment, ordering governance, and replenishment control mechanisms.
• Balance commercial growth, customer availability, fulfillment capacity, working capital, and margin outcomes through clear planning decisions.
• Partner cross-functionally to identify risks, resolve bottlenecks, and ensure inventory and inbound plans are operationally executable.
• Lead planning for major seasonal and holiday events, including buildup strategy, capacity readiness, vendor execution, and post-event learnings.
• Improve inbound planning accuracy, ordering discipline, and visibility into future operational constraints and availability risks.
• Build scalable mechanisms, dashboards, agents, and workflows that reduce manual work and improve planning quality.
• Own planning inputs for business reviews, annual planning, goal-setting, and executive-level operating discussions.
• Lead and develop a high-performing team responsible for horizontal inventory planning and inbound planning.
• Drive a culture of analytical decision-making, ownership, simplification, and cross-functional accountability.
Basic Qualifications
• Bachelor's degree in business, supply chain, engineering, operations, economics, analytics, or a related field
• 12+ years of experience in retail planning, supply chain planning, inventory management, S&OP, commercial operations, or operations planning
• 5+ years of people leadership experience, including managing senior managers, managers, or senior individual contributors
• Strong understanding of inventory planning, replenishment, inbound planning, capacity planning, and demand-supply tradeoffs
• Demonstrated ability to balance business growth, customer experience, operational constraints, and financial outcomes
• Proven ability to operate in a fast-paced, ambiguous, data-driven environment and influence senior cross-functional stakeholders
• Strong analytical judgment, business communication, and executive-level narrative-building skills
• Ability to build scalable mechanisms and improve operating processes, not just manage recurring execution
Preferred Qualifications
• Experience in e-commerce, retail, marketplace, consumer goods, logistics, distribution, or high-volume supply chain environments
• Experience working at the intersection of commercial teams and operations teams where availability, capacity, cost, and growth tradeoffs must be managed
• Experience leading S&OP, inventory control, inbound planning, ordering governance, or capacity management functions
• Experience building planning automation, control towers, dashboards, decision-support systems, or agent-based workflows
• MBA, master's degree, Korean language ability, or familiarity with SQL, BI tools, forecasting, or optimization methods is a plus
Recruitment Process and Others
Recruitment Process
• Application Review - Job Fit Interview - Focus Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate's overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.
Privacy Notice
• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
https://privacy.coupang.com/en/land/jobs/
Document Return Policy
1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the "Company"), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a "Request for Return of Hiring Documents" [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant's designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
4. In preparation for a job applicant's request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.