Key Responsibilities
Project Engagement and Support
- Maximize utilization of DrillOps Advisory and Automation by engaging and coaching the rig crew.
- Support connectivity, software upgrades, and system availability with IT, the rig contractor, and support teams.
- Troubleshoot hardware, software, and process issues; set up users, roles, and workstations.
- Log software issues and enhancement ideas, propose bug fixes, and promote continuous improvement and cross-domain solutions.
- Contribute to technical discussions on workflow optimization, past-well analysis, and project value; capture leads and opportunities.
- Lead DrillOps implementation in the GU and hold performance reviews with DDEs, FDLs, and SDLs.
DrillOps Setup and Operations
- Create wells in DrillOps and configure each well, section, and run from the Drilling Plan / Well Program (via DrillPlan DDP or manually).
- Work with the WE, DD/MWD, Driller, and Client to design settings and align RCS settings with Advisory and Automation.
- Support review and optimization of constraints while drilling, within approved technical and operational workflows.
- Collect project KPIs, analyze planned vs. executed, and support end-of-section and end-of-well performance analysis.
- Prepare and distribute Daily and Section PDF reports covering utilization, observations, issues, escalations, opportunities, and lessons learned.
Remote Monitoring and Escalation
- • Monitor job execution for system usage, advisory outputs, automation utilization, and deviations from workflow.
- Monitor data quality: missing channels, latency, incorrect mappings, rig state inconsistencies, and abnormal values.
- Document utilization and system-related downtime for monthly RME KPIs; capture lessons learned from configuration, adoption, and execution gaps.
- Escalate unexpected behaviour with evidence: screenshots, timestamps, well/section/run context, active settings, and data channels.
Data and Documentation Management
- Maintain a structured folder per well: setup files, roadmaps, BHA information, checklists, reports, issue logs, screenshots, lessons learned, and final summaries.
- Follow naming conventions and version control; keep an issue and action tracker for each monitored job.
- Store troubleshooting and escalation evidence and ensure traceability of events, recommendations, escalations, and resolutions.
Key Interfaces
Rig crew (Driller, DD/MWD), Well Engineering, Rig Contractor, GU teams (DDEs, FDLs, SDLs), IT, Service hubs, Digital/Product organization.
Success Measures
- High utilization of Advisory and Automation
- Quality and timeliness of daily and section reporting
- Smooth Hypercare and SaaS transition
- Well-documented, traceable issue resolution
- Customer satisfaction and demonstrated value from DrillOps