At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role
As an eBusiness IT Analyst, you will apply functional and technical knowledge to support digital commerce capabilities (EDI, chemXML, JSON, OCR solutions, P2X etc.), solve business process and system issues and help deliver reliable eBusiness solutions for Dow.
In this role, you will collaborate closely with the eBusiness team, business partners and external vendors to understand requirements, deliver solutions and support successful implementations. Our eBusiness implementations consist of customers, vendors and logistics providers. The analyst serves as both the project manager and implementer for projects and coordinates with our external vendors and partners.
You will help analyze and resolve business and SAP issues, review information from multiple sources and use established guidelines to recommend practical solutions. Your work will support customer, operational, project and service activities within the eBusiness team and related business teams. You will have opportunities to grow your expertise while contributing to digital commerce initiatives across Dow.
Responsibilities
- EDI and OCR Partner Onboarding – Support onboarding activities for EDI and OCR partners, including coordination, requirements review, testing, validation and issue follow-up.
- Requirements Analysis – Gather, document, and analyze business and functional requirements for eBusiness processes and digital commerce solutions.
- Process and Solution Documentation – Create and maintain clear process flows, functional documentation, test scripts, support materials, and design inputs.
- Quality Assurance and Hypercare – Validate data accuracy after implementation, manage hypercare support, troubleshoot integration issues and help ensure compliance with process and technical standards.
- Stakeholder Communication – Communicate effectively with Dow teams, business partners, external vendors and current or potential EDI partners.
- Status and Metrics Reporting – Provide timely updates on status, risks, issues and action items.
- Automation and Continuous Improvement – Identify opportunities to simplify processes, improve data quality, reduce manual effort and support automation design, testing, and implementation.
- Cross-Functional Collaboration – Serve as a liaison between IT, business units, and external partners to support eBusiness tools, integrations and work processes.
- Support –Issue investigation, ticket resolution, root cause analysis, testing and stabilization activities.
Qualifications
Bachelor’s degree in IT discipline preferred or a minimum of 3 years of relevant experience.
Your Skill
- Experience or working knowledge of electronic document interchange, including EDI, IDOC processing, mapping, XML and EDI standards such as ANSI or EDIFACT.
- Experience or working knowledge of SAP ECC and related order-to-cash, logistics, or digital commerce work processes.
- Experience working with external vendors & internal stakeholders which could include warehouses, 3PLs, customers and carriers.
- Fluent English in verbal and written communications.
- Skills, knowledge and abilities should include.
- Strong communication and interpersonal effectiveness skills.
- Strong analytical and problem-solving skills.
- Ability to support project activities, manage assigned tasks and follow through on action items.
- Ability to work effectively with onsite and offshore teams.
Additional notes
- The ability to accommodate a flexible schedule aligned with international time zones is essential.
- Your performance will support the successful delivery, adoption and ongoing reliability of eBusiness solutions that improve customer experience, operational efficiency, data quality and digital commerce capabilities.
- No relocation support is provided on the role.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping, cinema tickets, gym memberships and more.
- Additionally, some of our locations might offer:
- Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.