Deputy Operations Manager, Residential Aged Care Services (RACS)

Job Description:

Deputy Operations Manager – Residential Aged Care Services (RACS)

• Excellent benefits including salary packaging
• Kew location
• Challenging and rewarding work environment
• Senior leadership opportunity

About the Role
Reporting to the Operations Manager, Residential Aged Care Services (RACS), the Deputy Operations Manager supports the effective operational management of SVHM Residential Aged Care Services, including Berengarra, Auburn House and Prague House. The role is responsible for assisting in the coordination of service delivery, workforce management, quality and safety systems, financial performance, and continuous improvement activities across the residential aged care portfolio. The Deputy Operations Manager (DOM) provides direct leadership and management to the RACS Lifestyle and Administration Teams and acts as the key liaison with Allied Health services to support coordinated, person-centred care and resident wellbeing outcomes. The role works collaboratively with Clinical Managers, the Director of Nursing, Business Manager, Allied Health professionals and broader multidisciplinary teams to ensure the delivery of safe, person-centred, high-quality care that meets all legislative, regulatory, accreditation and organisational requirements. The DOM acts on behalf of the Operations Manager as delegated and provides operational leadership to support service excellence, staff engagement, and achievement of strategic and operational objectives. 

Classifications for this position will range from Grade 5 Allied Health OR for Nursing (ZB7) ($150,000 - 160,000 per annum plus super).

Your Contribution

• Support the Operations Manager in the day-to-day operational management of Residential Aged Care Services.​

• Provide direct line management and oversight of the Lifestyle and Administration Teams, ensuring effective delivery of resident lifestyle and wellbeing programs and administration functions.

• Acts as the key liaison between the service and Allied Health (AH) teams, facilitating communication, coordination of care and collaborative service planning.

• Act on behalf of the Operations Manager as delegated, including participation in relevant meetings, committees and service reviews.

• Assist with the development, implementation and evaluation of operational plans and improvement initiatives.

• You will hold current AHPRA registration with the Nursing and Midwifery Board of Australia, without notations on the register, and a current NDIS Worker Screening Clearance, or be willing to undergo an NDIS Worker Screening Check.

What we Offer
• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!)
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay!
• Location with easy access to public transport (109 tram)
• Opportunity for paid off-road parking at reasonable rates
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement
• Flexible working arrangements if eligibility criteria are met

About St Vincent's Hospital Melbourne's Residential Aged Care Service

St Vincent’s Hospital Melbourne (SVHM) operates three Residential Aged Care Services (RACS) facilities: Berengarra, Auburn House, and Prague House, collectively providing permanent and respite care for 165 residents.  These services encompass mainstream aged care, psychogeriatric care, and specialist programs for individuals with mental health diagnoses, acquired brain injuries and / or a history of homelessness. All facilities are registered NDIS providers.  The role is primarily based at St George’s Health Service (SGHS) in Kew, with responsibilities across campuses and aged care sites. 

Residential Aged Care Services (RACS) sits within the Continuing Care Program at SVHM, which also includes Subacute Services (Rehabilitation, Geriatric Medicine, Palliative Care Services), Bed Based Transition Care, Community Services (HIP, ACAS, GP Liaison) and Healthcare for the Homeless Program. 

Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.
Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.
SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations). Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more.

Position Description

Local Work Environment

St Vincent’s Hospital Melbourne (SVHM) operates three Residential Aged Care Services (RACS) facilities – Berengarra, Auburn House and Prague House – collectively providing permanent and respite care for 165 residents. Services include mainstream aged care, psychogeriatric care and spe ialist programs supporting people with mental health diagnoses, acquired brain injuries and/or a history of homelessness. All facilities are registered NDIS providers. The position is primarily based at St George’s Health Service in Kew, with responsibilities across campuses and residential aged care sites. RACS forms part of SVHM’s Continuing Care Program, alongside Subacute Services, Bed Based Transition Care, Community Services and Healthcare for the Homeless.

Position Purpose

Reporting to the Operations Manager, Residential Aged Care Services, the Deputy Operations Manager supports the effective operational management of SVHM’s residential aged care services across Berengarra, Auburn House and Prague House. The role supports service delivery, workforce management, quality and safety systems, financial performance and continuous improvement across the RACS portfolio. It provides direct leadership and management to the Lifestyle and Administration Teams and acts as a key liaison with Allied Health services. Working closely with Clinical Managers, the Director of Nursing, Business Manager, Allied Health professionals and multidisciplinary teams, the position supports the delivery of safe, person-centred and high-quality care in accordance with legislative, regulatory, accreditation and organisational requirements. The Deputy Operations Manager also acts on behalf of the Operations Manager as delegated and provides operational leadership to support service excellence, staff engagement and achievement of strategic and operational objectives.

Key Responsibilities

Operational Leadership and Service Delivery

• Support the day-to-day operational management of Residential Aged Care Services.
• Provide direct leadership and oversight of the Lifestyle and Administration Teams.
• Act as a key liaison with Allied Health teams to support communication, coordinated care and service planning.
• Monitor operational performance and escalate emerging risks and issues.
• Coordinate service initiatives, operational projects and improvement activities.
• Act on behalf of the Operations Manager as delegated, including participation in meetings, committees and service reviews.

Quality, Safety and Compliance

• Support compliance with the Aged Care Act, Strengthened Aged Care Quality Standards, NDIS requirements and relevant regulatory frameworks.
• Monitor quality indicators, incidents, complaints and consumer feedback and support improvement actions.
• Support clinical governance, risk management, accreditation and compliance systems.
• Promote a culture of safety, continuous improvement and resident-centred care.

Workforce Leadership

• Provide leadership, support and guidance to staff and direct reports.
• Support workforce planning, recruitment, onboarding, rostering and retention.
• Support employee development, performance reviews and leadership capability.
• Assist with workforce issues, performance concerns and employee wellbeing matters.
• Promote a positive and collaborative workplace culture aligned with SVHM values.

Financial and Resource Management

• Assist in monitoring staffing profiles, FTE, agency utilisation and expenditure against budget.
• Contribute to budget development, forecasting and financial reporting.
• Support the effective allocation and utilisation of resources across RACS.

Stakeholder Engagement and Service Development

• Build effective relationships with internal and external stakeholders.
• Support engagement with residents, families, advocates, regulatory agencies and community partners.
• Contribute to strategic planning, service development and organisational improvement.
• Foster collaborative relationships across Continuing Care, SVHM and external service providers.

About You

To be successful in this role, you will bring:

• A tertiary-level healthcare qualification.
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• Current satisfactory National Police and NDIS clearance checks.
• Previous operational management experience within a healthcare setting, preferably within aged care.
• Extensive clinical leadership experience and knowledge, preferably within residential aged care or a similar service.
• Highly developed leadership and organisational skills, with demonstrated experience leading multidisciplinary staff and functions.
• Highly developed written and verbal communication and interpersonal skills.
• An understanding of the Aged Care Act, Strengthened Aged Care Quality Standards and contemporary aged care reform agenda.
• Experience supporting quality improvement, accreditation, audit preparation and regulatory compliance.
• Demonstrated ability to build effective relationships and work collaboratively across multidisciplinary teams.
• A strong commitment to person-centred care, resident rights and consumer engagement.
• Commitment to the Mission and Values of St Vincent’s Health Australia.
• A postgraduate qualification in healthcare or business administration is desirable.

Enterprise Agreements

This position may be covered by one of the following Enterprise Agreements, depending on the successful candidate’s professional background and classification:

• Nurses and Midwives (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2024–2028, or its successor.
• Allied Health Professionals (Victorian Public Health Sector) Single Interest Enterprise Agreement 2021–2026, or its successor.

Additional Requirements

This is a Category A position under the SVHM Employee Health Screening and Immunisation Policy. Appointment is subject to meeting applicable immunisation requirements.

The successful applicant will also be required to provide a current National Police Certificate prior to commencement and maintain appropriate NDIS Worker Screening clearance where applicable.

Closing Date:

26 October 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct