Job Description
As a Department Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.
With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
- Analyse sales data and collaborate with the Store Manager to maximise department performance
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
- Support recruitment efforts and ensure effective onboarding and training for new team members
- Identify and nurture future talent, contributing to development plans that support team progression
- Oversee daily store operations, ensuring efficiency and alignment with brand standards
- Act as a brand ambassador, consistently delivering the best possible experience for every customer
- Step into the role of Store Manager when required, ensuring continuity in leadership and performance
Qualifications
- Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
- Comfortable working varied hours, including evenings, weekends, and holidays.
- Good Latvian (minimum A2 level) and English language skills
Preferable but not mandatory
- Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
- Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.
Additional Information
This is a fulltime position offering 40 hours a week, starting as soon as possible. The contract will be limited for one year with a possibility to be prolonged.
Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through our career page.
Compensation starting at €1580 gross per month.
Global Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to this, Latvia-based colleagues also receive:
- Bonus for Referring a Friend
- Stebby Platform
- Private Health Insurance
- Anniversary additional day off
- Baby birth gift card
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
Company Description
Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.