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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Career ProgramsJob Sub Function:
Non-LDP Intern/Co-OpJob Category:
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Shanghai, ChinaJob Description:
职务描述
l Support User Acceptance Testing (UAT) activities for Customer Service, Order Management, and related systems, including test scenario preparation, execution, defect tracking, and issue resolution.
支持客户服务、订单管理及相关系统的用户验收测试（UAT），包括测试场景准备、执行、缺陷跟踪及问题解决。
l Coordinate business users and stakeholders during system testing phases to ensure business requirements are fully validated.
在系统测试阶段协调业务用户及相关方，确保业务需求得到充分验证。
l Participate in new system implementation, supporting business process design, requirement gathering, and solution validation.
参与新系统实施，支持业务流程设计、需求收集及方案验证。
l Support system go-live readiness activities, including business cutover planning, operational preparation, and risk assessment.
支持系统上线准备工作，包括切换计划制定、业务准备及风险评估。
l Coordinate post-go-live stabilization activities and ensure smooth transition from project team to operation teams.
协调系统上线后的稳定运行工作，确保项目团队向运营团队顺利交接。
l Manage business process handover documentation and maintain complete project records for compliance and audit purposes.
管理业务交接文件，并维护完整的项目文档与记录，以满足合规和审计要求。
l Support data migration activities including data cleansing, validation, reconciliation, and migration result verification.
支持数据迁移工作，包括数据清理、验证、核对及迁移结果确认。
l Ensure master data and transaction data migration records are properly maintained and archived according to company policies.
确保主数据及业务数据迁移记录按照公司要求进行维护和归档。
l Document current-state (As-Is) and future-state (To-Be) business processes and system workflows.
梳理并记录现有流程（As-Is）及未来流程（To-Be）以及相关系统流程。
l Develop and maintain Standard Operating Procedures (SOPs), work instructions, and training materials related to new systems and business processes.
编写并维护新系统及业务流程相关的SOP、操作指导书和培训资料。
l Deliver end-user training and provide post-implementation support to business users.
为终端用户提供培训，并在系统上线后提供业务支持。
l Monitor system performance and collect user feedback to identify enhancement opportunities and drive continuous improvement.
监控系统运行情况，收集用户反馈，识别优化机会并推动持续改善。
Required Skills:
Preferred Skills: