Dealer II

A Table Games Department Dealer II is expected to exemplify our core values, which are honesty, loyalty, compassion, hard work and harmony. To be successful in this position, a Table Games Dealer II must be skilled at dealing various table games, driven to provide exceptional customer service, dedicated to maintaining game integrity and security, while maintaining a professional appearance and attitude at all times.

This is an Evergreen position.

Essential Functions/Requirements:

• Must be 18 years or older and eligible to work in the United States.

• High school diploma or equivalent.

• A minimum of 12 months experience dealing table games in a Class III gaming facility preferred with at least two of the five core games, one of which must be Blackjack. (Core Games are Blackjack, Baccarat, Roulette, Craps and Pai Gow Tiles).

• Ability to qualify for, obtain, and maintain a New York State Gaming Commission license.

• Required to successfully complete a pre-employment background check.

• Ability to deal all poker derivative games and their variations.

• Ability to showcase dealer skills through a live casino table audition.

• Proficiently and efficiently, deal assigned table games, controlling game pace and ensuring strict adherence to policies and procedures related to the game.

• Accurately pay and take winning and losing wagers according to company policy.

• Demonstrated proficiency in basic math, with the ability to accurately perform mathematical functions applicable to business needs.

• Manual dexterity to operate job-related equipment and deal a variety of table games.

• Request for and enter Players’ Club Account information in the dealer display and maintain accuracy of player ratings in the system.

• Track all transactions through the dealer display on the table and ensure accuracy.

• Complete, verify information, and appropriately sign all associated documents.

• Maintain constant and vigilant security of company assets

• Maintain full alertness and knowledge of who is participating in each round of play through visual tracking and verbal communication with all players.

• Maintain complete game protection at all times.

• Must be able to work with technology required by the position, including using and reading a digital display screen on a live casino table.

• Ability to see and distinguish color, letters, numbers, and symbols.

• Adhere to and comply with all Table Games Department and company policies, procedures, and gaming regulations, including NYSGC rules, Federal and State Laws and regulations, and RWNYC Internal Controls applicable to the position.

• Adhere to all Company Compulsive and Problem Gambling Plan regulations, specifically prohibiting service to minors and/or intoxicated persons.

• Report any functionality, safety, or compliance issues with equipment, as well as any discrepancies in transactions to their direct manager.

• Report any potential risks or errors, whether anticipated or already occurred, to the Table Games Management.

• Ensure all transactions are accurate and completed according to Table Games Department Procedures.

• Inform the Table Games Floor Manager of all irregularities, including all errors and suspicious activities.

• Demonstrate understanding of how actions and decisions may impact the company both financially and in guest relations, and maintain confidentiality of sensitive information.

• Provide exceptional and professional customer service to all patrons and team members, ensuring a positive and engaging experience regardless of the volume or nature of the interaction.

• Ability to explain game-related questions precisely and clearly in English.

• Ability to maintain composure when high-pressure situations occur with guests, demonstrating patience and effective communication, especially with those facing language barriers.

• Pass on all pertinent information to the direct supervisor as well as incoming staff.

• Ability to work effectively with others, communicate clearly, and receive direction.

• Ability to read, analyze, and interpret documents, write detailed information and correspondence, and effectively present information.

• Must demonstrate flexibility in accommodating guest requests that have received management approval.

• Reliable, consistent, and punctual attendance is required, including adherence to all scheduled break times and prompt arrival at assigned section to ensure seamless operations and meet guest demands.

• Must be willing and able to work weekends, holidays, and any assigned shifts.

• Must be able to attend educational events, briefings, and training sessions required for professional skill improvement and learning new procedures.

• Maintain a well-groomed, neat, and professional appearance, as well as personal hygiene, and adhere to assigned uniform, badge, and name tag requirements.

• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.

Core Competencies:

• Demonstrates consistent regard and dedication to guests, vendors, colleagues, and the Company by being engaged, interested and productive.

• Demonstrates a constant desire to actively and collaboratively assist in building the best practices necessary for the Company’s success.

• Demonstrates an understanding of how their actions and decisions may have an impact on the Company both financially and on guest relations.

• Demonstrates the courage and initiative to present new ideas and the perspective to create positive results.

• Exhibits respectful consideration of viewpoints, situations and suggestions.

• Exhibits high standards of customer service, putting the guest at the forefront of every decision.

• Demonstrates the ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members

• Demonstrates the ability to keep confidential information is only accessible to individuals authorized by the company.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

• While performing the duties of this job, the Team Member is regularly required to talk and hear.

• Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, feel objects, tools or controls, reach with hands and arms, climb or balance, stoop, stretch and bend. Craps dealers will perform the function of Stickperson.

• Team Member is occasionally required to kneel, crouch, or crawl.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and prolonged standing during the shift.

Work Environment:

The work environment characteristics described here are representative of those that must be met by Team Members while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment varies. When on the casino floor, the noise level can routinely be loud.

• Staff will routinely encounter patrons who may use strong or colorful language and are expected to maintain professionalism and a non-reactive demeanor.

• The role involves working in a setting where there is a possibility of exposure to various forms of aerosols, smoke, and/or vapor.

• Must be able to handle intoxicated guests in a professional manner.

Pay Transparency: $21-24/hr plus $24.80 guaranteed toke rate/hr

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

NOTE: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required meeting the ongoing needs of the organization.

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.