At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.
What can you expect as a FedEx team member?
Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Customs Regulatory Advisor (HAN)
What You Will Do
As a Customs Regulatory Advisor, you will serve as the key expert on Vietnam customs regulations and international trade compliance, ensuring all FedEx import and export operations are fully compliant with the General Department of Vietnam Customs (GDVC) and relevant ministries (e.g., MOF, MOIT). You will support smooth clearance operations, minimize regulatory risks, and enable efficient cross-border shipment movement while maintaining high service standards.
Key Responsibilities
- Act as the subject matter expert on Vietnam customs regulations, import/export laws, and trade compliance requirements
- Interpret regulatory updates (Circulars, Decrees, HS classification rules) and translate them into operational procedures
- Ensure full compliance with Vietnam Customs (GDVC) regulations, including declaration accuracy, valuation, and duty/tax requirements
- Partner with clearance operations to resolve complex customs issues and minimize shipment delays or holds
- Liaise with customs authorities, inspection agencies, and relevant ministries (MOF, MOIT, MARD, MOH) to manage regulatory matters
- Provide advisory on HS code classification, customs valuation, origin rules (CO), and special permits
- Monitor KPIs (clearance time, compliance rate, exception rate) and drive continuous improvement initiatives
- Identify regulatory risks and implement mitigation strategies to prevent penalties, fines, or shipment delays
- Support internal and external audits, ensuring compliance readiness and documentation accuracy
- Develop and conduct training programs to enhance employee knowledge of Vietnam customs processes and compliance standards
- Drive standardization and process optimization across clearance operations to improve efficiency and accuracy
- Collaborate with regional/global regulatory teams to align Vietnam operations with FedEx global compliance standards
- Support digitalization initiatives (VNACCS/VCIS system, e-customs processes) to improve clearance efficiency
Key Requirements
- Bachelor’s degree in International Trade, Logistics, Supply Chain, Law, or related field
- Minimum 7 years of working experience related industries and background.
- Licensed Customs Broker certification in Vietnam
- Added advantage if experience in multinational logistics/express companies.
- Good to have ; Familiarity with FTAs (e.g., EVFTA, RCEP) and origin compliance
- Minimum 5+ years of experience in customs clearance, trade compliance, or regulatory advisory in Vietnam
- Strong knowledge of:
- Vietnam Customs Law and related Decrees/Circulars
- VNACCS/VCIS customs system
- HS classification, valuation, duty/tax calculation
- Import/export licensing and specialized inspections
- Experience working with General Department of Vietnam Customs and relevant government authorities
- Strong understanding of cross-border logistics and express industry operations is preferred
- Proven ability to interpret complex regulations and apply them into operational processes
- Strong analytical, problem-solving, and risk management skills
- High attention to detail with strong documentation control capabilities
- Effective communication and stakeholder management skills (both Vietnamese & English)
- Ability to work in a fast-paced, time-sensitive logistics environment
Job Posting End Date:
2026-10-31