Customer Support Agent at Falcon Funded · Remote (Philippines)
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Read from this job's ad: what it asks for, so you can prepare one real example for each.
Previous experience working for a prop firm.
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Previous experience in Customer Support.
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Strong knowledge of trading and funded trading challenges.
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Experience using professional customer service/ticketing software.
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Experience handling live chat, email, and multiple simultaneous customer conversations.
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Excellent written and spoken English.
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Excellent attention to detail.
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Strong troubleshooting and problem-solving skills.
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Candidate reports: questions verified applicants typed in their interview reviews on JobRipe, shown as written.
No candidate has shared interview questions for Falcon Funded on JobRipe yet. Use the job ad and our guide below.
Only figures we have enough data for. Nothing is estimated.
We show an employee rating once Falcon Funded has at least 5 published verified reviews. Company page
Interview difficulty and process length appear once 5 candidates have reported them.
Our editorial preparation guide: typical questions for the field, not reports from candidates.
Why they ask: Retention skill.
How to answer: Listen, diagnose, plan, escalate, follow through.
Why they ask: Opener to see how you frame your story.
How to answer: Two minutes: current role, one achievement that matches this job, why this company now.
Why they ask: Checks ownership and depth.
How to answer: Use situation, action, result. Quantify the result.
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Why they ask: Tests accountability and learning.
How to answer: Pick a real failure, own your part, show the fix and what changed afterwards.
Why they ask: Checks judgement under pressure.
How to answer: Describe a concrete framework and one example of a trade-off you made.
Why they ask: Looks for red flags and motivation.
How to answer: Stay positive: what you want next, not what you dislike.
Why they ask: Fit and ambition check.
How to answer: Tie your growth to the problems this team is solving.
Questions to ask them