Customer Success Manager - Enterprise at Hiya · London, UK
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B2B
A time you used B2B: the problem, what you did yourself, and what happened.
From the ad's requirements
Customer Success
A time you used Customer Success: the problem, what you did yourself, and what happened.
From the ad's requirements
Negotiation
A time you used Negotiation: the problem, what you did yourself, and what happened.
From the ad's requirements
SaaS
A time you used SaaS: the problem, what you did yourself, and what happened.
From the ad's requirements
Education
Your studies or training, or the equivalent experience if the ad allows it.
The ad says: “We work with a high degree of”
From the ad's requirements
Languages: English, German
Be ready to answer a question or two in that language, and say where you've used it at work.
From the job listing
A track record of owning and growing large, complex enterprise accounts, including six- or seven-figure renewals and expansions against a ne
An example from your own work that shows this.
From the ad's requirements
Experience influencing senior executives and working through large organisations with many stakeholders
An example from your own work that shows this.
From the ad's requirements
Experience creating and running strategic account plans and executive business reviews
An example from your own work that shows this.
From the ad's requirements
A background in communications technology, CPaaS, contact-centre solutions, caller ID, fraud prevention or conversation intelligence
An example from your own work that shows this.
From the ad's requirements
Working knowledge of UK and EU regulation on caller ID, spam and fraud
An example from your own work that shows this.
From the ad's requirements
Candidate reports: questions verified applicants typed in their interview reviews on JobRipe, shown as written.
No candidate has shared interview questions for Hiya on JobRipe yet. Use the job ad and our guide below.
Only figures we have enough data for. Nothing is estimated.
We show an employee rating once Hiya has at least 5 published verified reviews. Company page
Interview difficulty and process length appear once 5 candidates have reported them.
Our editorial preparation guide: typical questions for the field, not reports from candidates.
Why they ask: Retention skill.
How to answer: Listen, diagnose, plan, escalate, follow through.
Why they ask: Customer Success is named in the posting.
How to answer: One concrete project, one honest lesson.
Why they ask: B2B is named in the posting.
How to answer: One concrete project, one honest lesson.
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Why they ask: Opener to see how you frame your story.
How to answer: Two minutes: current role, one achievement that matches this job, why this company now.
Why they ask: Checks ownership and depth.
How to answer: Use situation, action, result. Quantify the result.
Why they ask: Tests accountability and learning.
How to answer: Pick a real failure, own your part, show the fix and what changed afterwards.
Why they ask: Checks judgement under pressure.
How to answer: Describe a concrete framework and one example of a trade-off you made.
Why they ask: Looks for red flags and motivation.
How to answer: Stay positive: what you want next, not what you dislike.
Questions to ask them