Customer Success Consultant

<div class="content-intro"><p><strong>À propos de Mirakl </strong>:</p> <div>Fondée en 2012, Mirakl est à l’avant-garde de l’innovation marketplace, permettant à toutes les entreprises de rivaliser dans l’économie de plateforme.<br>Son operating system combine aujourd’hui des solutions pour :</div> <ul> <li>le lancement, la gestion et la croissance d’une marketplace ou d’une activité de dropship (Mirakl Platform)</li> <li>la vente omnicanale alimentée par l’IA (Mirakl Connect)</li> <li>le retail media (Mirakl Ads)</li> <li>le commerce agentique (Mirakl Nexus)</li> </ul> <div>Avec ses sièges à Boston et Paris, Mirakl accompagne un écosystème mondial de plus de 450 clients B2C et B2B et un réseau de plus de 100 000 marques et vendeurs tiers.<br>Des marques comme Macy’s, Decathlon, Carrefour, Asos et Airbus Helicopters utilisent Mirakl pour réinventer leur approche du commerce.</div> <p>Pour plus d'informations, rendez-vous sur www.mirakl.com.</p> <p><strong>Mirakl en chiffres </strong>:</p> <ul> <li>🗓️ Fondée en 2012 | Membre de French Tech Next40</li> <li>👥 Plus de 750 employés répartis dans 9 bureaux à travers le monde : Paris, Barcelone, Bordeaux, Boston, Londres, Munich, New York, Sydney, Tokyo</li> </ul> <p><strong>Nos valeurs </strong>:</p> <p>Travailler chez Mirakl, c'est accélérer votre carrière aux côtés de collègues ambitieux, passionnés et solidaires. Nous sommes fiers de la diversité des parcours, des perspectives et des expériences qui rendent nos équipes uniques.</p> <p>Nos 5 valeurs guident notre façon de collaborer :</p> <ul> <li>💡 Travailler dur ensemble : le travail d'équipe et la collaboration sont les fondements de notre succès</li> <li>🏆 Aller au bout des choses : &nbsp;nous privilégions l'action et l'efficacité pour obtenir des résultats percutants</li> <li>🚀 Aller au-delà des attentes : &nbsp;nous relevons les défis de manière proactive et visons toujours l'excellence</li> <li>🎓 Réussir grâce à l'expertise : le partage de connaissances et l'apprentissage continu sont au cœur de notre culture</li> <li>🤝 Satisfaire et responsabiliser les clients : nous nous engageons à assurer la réussite de nos clients</li> </ul></div><h3 class="pb-2 pt-4 heading-lg text-foreground">The Team You'll Join</h3> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">You'll be part of our International Customer Success team led by Philippe, Director of Customer Success. The team consists of around ten Consultants based across Barcelona and Paris, covering a global portfolio of B2B and B2C accounts. Together, you'll be ensuring each client's marketplace reaches its full performance potential — acting as the strategic backbone behind their growth.</div> <h3 class="pb-2 pt-4 heading-lg text-foreground">Your Impact</h3> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Serve as the strategic and functional point of reference for B2B and B2C clients across both project and run phases — running tailored workshops with C-level stakeholders, shaping marketplace strategy, and keeping projects firmly on track to go-live.</li> <li class="break-words text-foreground text-base leading-relaxed">Build personalised post-launch action plans with each client, lead data-driven business reviews, and translate KPI analysis into concrete growth recommendations for marketplace teams and senior leadership.</li> <li class="break-words text-foreground text-base leading-relaxed">Define seller and customer strategies, benchmark against leading global marketplaces, and leverage the latest e-commerce trends and Mirakl product features to continuously drive client performance.</li> <li class="break-words text-foreground text-base leading-relaxed">Work cross-functionally with Mirakl's Business and IT teams to anticipate risks early, align on priorities, and ensure clients extract maximum value from the platform.</li> <li class="break-words text-foreground text-base leading-relaxed">Embed AI into your daily workflows — testing agents, providing structured feedback, and applying critical thinking to push the boundaries of how the team operates.</li> </ul> <h3 class="pb-2 pt-4 heading-lg text-foreground">What You'll Bring to the Role</h3> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Experience:</strong></div> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">2 to 4 years' experience in at least one of the following: management consulting, a business role within an e-commerce company or online marketplace (B2B or B2C), or Customer Success in B2B Enterprise SaaS — marketplace or digital commerce experience is a strong plus</li> <li class="break-words text-foreground text-base leading-relaxed">Proven track record of influencing and guiding senior stakeholders, including C-level, in a client-facing environment</li> <li class="break-words text-foreground text-base leading-relaxed">Master's degree in Business, Management, Finance or a related field</li> </ul> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Skills:</strong></div> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Analytical and data-driven thinking: comfortable building business cases, interpreting KPIs and turning data into actionable recommendations</li> <li class="break-words text-foreground text-base leading-relaxed">Senior stakeholder management and influence</li> <li class="break-words text-foreground text-base leading-relaxed">Strategic business advisory and structured problem-solving</li> <li class="break-words text-foreground text-base leading-relaxed">Strong written, verbal and presentation communication</li> <li class="break-words text-foreground text-base leading-relaxed">AI literacy with a critical mindset — you already use AI tools and are curious to go further</li> </ul> <h3 class="pb-2 pt-4 heading-lg text-foreground">Languages</h3> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">English: Full professional proficiency <em>(required)</em></li> <li class="break-words text-foreground text-base leading-relaxed">French: Full professional proficiency <em>(required)</em></li> <li class="break-words text-foreground text-base leading-relaxed">Spanish, Italian or Arabic <em>(a real asset)</em></li> </ul> <h3 class="pb-2 pt-4 heading-lg text-foreground">Our Hiring Process</h3> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">Please click the "Apply" button to submit your application — this helps us make the best possible assessment and get back to you as quickly as possible.</div> <ol class="pb-2 flex flex-col gap-1 list-decimal pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Screening call with Talent Acquisition</li> <li class="break-words text-foreground text-base leading-relaxed">Interview with the Hiring Manager (business reviews and analytical skills)</li> <li class="break-words text-foreground text-base leading-relaxed">Values interviews with 3 team members</li> </ol><div class="content-conclusion"><p>Nous recrutons des collaborateurs aux parcours et expériences très différents pour nous aider à grandir. Ceux-ci dépassent souvent les exigences professionnelles conventionnelles et nous aident à créer une culture d'apprentissage continu. Si vous êtes prêt à rejoindre un leader mondial qui soutient la transformation e-commerce de plus de 450 retailers et organisations B2B parmi les plus innovants au monde. Nous pouvons utiliser des solutions d'intelligence artificielle (IA) pour rationaliser notre processus de recrutement, notamment pour présélectionner les candidatures, analyser les CV et évaluer les réponses. Si l'IA nous aide à travailler efficacement, toutes les décisions finales en matière de recrutement sont prises par des humains. Pour plus d'information, consultez notre <em data-stringify-type="italic"><a class="c-link" href="https://info.mirakl.com/ai-guidelines-for-candidates-and-interviews" target="_blank" data-stringify-link="https://info.mirakl.com/ai-guidelines-for-candidates-and-interviews" data-sk="tooltip_parent">AI Guidelines for Candidates and Interviews</a></em><em data-stringify-type="italic">.</em></p></div>

Find more English Speaking Jobs in France on Arbeitnow