Customer Success Agent (English-Speaking)
Remote · United States
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Estimated pay
Estimate$70K–$124K/yr
Estimate — the employer hasn't published pay.
Based on 167 similar mid-level Customer Success & Support jobs in United States that show pay. The range is the middle half of their posted pay (25th to 75th percentile), not an offer — ask the employer for the real range.
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At a glance
- Education
- Master's
- Languages
- English
- Benefits mentioned
- Learning budgetFlexible hours
Skills mentioned
About the role
Location:
Customer Success Agent
This is a remote position.
Job Description
Rayyan Systems, Inc. is seeking a Customer Success Agent to join our growing team. The ideal candidate will be passionate about empowering users, streamlining support experiences, and contributing to the foundation of our Customer Success function. This role will support customers through onboarding, support tickets, training webinars, and ongoing value realization, with a strong emphasis on efficiency and knowledge-sharing.
About Rayyan
Rayyan is a SaaS research collaboration platform, featuring an AI-assisted workbench to help accelerate the process of searching, extracting, and synthesizing relevant information from research papers to inform evidence-based decision-making, including evidence-based medicine.
Job Location: Rayyan Systems, Inc. is headquartered in Cambridge, Massachusetts, United States. The job is remote.
Key Responsibilities
- Respond to customer inquiries via Zendesk - Guide customers through onboarding journeys and ensure their success - Prepare users for upgrades, renewals, and feature adoption milestones - Create and maintain knowledge base articles - Host webinars and training sessions to support user enablement - Identify and implement AI/automation tools to streamline support workflows - Monitor customer health, engagement, and proactively address challenges - Gather user feedback and collaborate with Product and Engineering - Contribute to building the Customer Success function and internal playbooks
Qualifications
- Fluency in English - 2+ years in Customer Success, Support, or SaaS roles - Familiarity with Zendesk or similar support platforms - Experience using CRM tools (Zoho CRM is a plus) - Ability to host and facilitate webinars or online training - Passion for customer education and lifecycle engagement - Strong documentation and knowledge-sharing mindset - Process-oriented with a drive to identify improvements and automation - A collaborative team player with a desire to help improve the customer experience
Skills
- Fluency in English - Zendesk, CRM (Zoho CRM preferred) - Webinar tools - Microsoft Office 365 - Ability to adopt new tools quickly and AI-based support systems - Fluency and literacy in additional languages a plus.
Why Join Rayyan.ai?
- Work on a meaningful product that impacts global research - Join a mission-driven and globally distributed team - Help shape the Customer Success experience - Flexible working hours and fully remote work culture - Reimbursement toward health/fitness expenses - Learning and development reimbursement benefit
Rayyan Systems is an equal opportunity employer.
Details
Originally posted on Himalayas