Customer Service Representative – Utility Billing
Remote · United States
Source: Himalayas. This job was published on Himalayas; you apply there.
This job was removed from Five Star Solutions's hiring system and is no longer accepting applications. See open jobs like this one.
Listed on Himalayas. You apply through their page. We never charge applicants.
Pay
$14/hr
Published in the job listing
Prepare for this job
Free on every jobLikely interview questions
Prepare for this interviewAt a glance
- Education
- Master's
About the role
Five Star Solutions is looking for friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. In this role, you will assist customers with questions regarding their gas bills, payments, account information, and general account-related concerns.
The ideal candidate is patient, professional, and comfortable assisting customers with billing and account issues while providing a positive customer experience.
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Responsibilities
- Assist customers with questions regarding their natural gas bills and account balances
- Process and assist with customer payments
- Research and resolve account-related issues
- Explain billing information, charges, and payment options clearly
- Update and maintain accurate customer account information
- Handle customer questions and concerns professionally and efficiently
- Follow established procedures and privacy requirements
- Document customer interactions accurately
- Escalate issues when additional assistance or authorization is required
- Provide excellent customer service on every interaction
Qualifications
- 1 year Previous customer service, call center, or office experience preferred
- Strong verbal and written communication skills
- Comfortable working with billing and account information
- Strong attention to detail
- Ability to navigate multiple computer systems
- Professional and empathetic approach to customer concerns
- Reliable attendance and punctuality
- Ability to work independently and as part of a team
- Comfortable handling potentially difficult customer interactions
- Must be comfortable cross training on other accounts
Originally posted on Himalayas