Customer Service Representative/ Travel
Remote · United Kingdom
Source: Himalayas. This job was published on Himalayas; you apply there.
Listed on Himalayas. You apply through their page. We never charge applicants.
Estimated pay
Estimate£27K–£31K/yr
Estimate — the employer hasn't published pay.
Based on 11 similar mid-level Customer Service & Call Centre jobs in United Kingdom that show pay. The range is the middle half of their posted pay (25th to 75th percentile), not an offer — ask the employer for the real range.
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At a glance
- Education
- Master's
About the role
About Us
We are a travel services company dedicated to helping individuals, families, and groups create stress-free and memorable travel experiences. From booking flights and cruises to arranging accommodations and activities, our mission is to provide clients with personalized, top-tier service.
Position Overview
We are seeking a Customer Service Representative who is passionate about travel and enjoys helping clients. In this role, you will support travelers throughout their booking journey answering questions, resolving concerns, and ensuring an exceptional customer experience.
Key Responsibilities
Assist clients with inquiries regarding travel options, bookings, and itineraries
Provide accurate and timely information via phone, email, or chat
Handle changes, cancellations, and special requests with professionalism
Collaborate with the team to ensure smooth service delivery
Document and track client interactions to maintain service quality
Qualifications
Strong interpersonal and communication skills
Customer-focused mindset with problem-solving abilities
Comfortable working with online systems and booking platforms
Ability to multitask and remain organized in a fast-paced environment
Prior customer service, call center, or hospitality experience is a plus
What We Offer
Remote, flexible work environment
Training and support in travel systems and client service best practices
Access to travel discounts and industry perks
Opportunities for career growth within the organization
Originally posted on Himalayas