Customer Service Representative

Job Description

• Receive, document and respond to all contacts including member, client and pharmacy inquiries about Benecard PBF benefits, policies and procedures
• Investigate and resolve member complaints and concerns in cooperation with Benecard Provider Network and other Benecard departments
• Provide ongoing education and support to Benecard PBF membership or clients in regards to benefits, policies and procedures
• Research and assist with point of sale issues, claim adjudication and succinct documentation of tasks resolution or steps taken to complete
• Excellent Attendance, Able to follow schedule, complete tasks or other duties as assigned within policy

Qualifications

• 2 years incoming Call Center experience
• Critical thinking/analytical skills
• Very empathetic
• Leadership skills
• Think out of the box
• Outstanding customer service skills
• Very clear and articulate (no grammar issues or slang; if they use it don't send them!)
• Flexible...new location. There will be changes. They need to thrive with a changing environment
• Drama Free
• Motivated
• Timeley
• Enthusiastic
• Comes with a proven track record of success
• Multi-tasker
• Honest with integrity
• It's a career, not a job
• Dependable
• Mature

Additional Information

Hours for this Position:

• M-F 5 positions for 8:00 AM – 4:30 PM (THIS ORDER IS FOR THIS SHIFT)

• M- F 5 positions for 9:30 AM – 6:00 PM (THIS ORDER IS FOR THIS SHIFT)

• 5 positions for 10:30 AM – 7:00 PM (work every Saturday 9:30 AM – 6:00 PM, off one day during the week)

Advantages of this Opportunity: 

• Competitive salary $15.33 per hr  

• Excellent Medical benefits Offered, Medical, Dental, Vision, 401k, and PTO 

• Growth potential 

• Fun and positive work environment

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!