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About the role
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center, consistent with service and quality standards | Processes customer orders, bills and accounts, and applications for service, maintenance and termination | Troubleshoots and resolves customer complaints
Supports order follow up activities in support of sales channel / field personnel via estimated 70/30 split of phone and off-phone support
Interprets product availability, pricing and order status to manage customer expectations around delays, backorders and product substitution
Monitor and manage On Time and in Full on SAP
Perform special projects assignments from Manager with minimal supervision
Investigate and assist in credit requests, validate special term purchases, coordinate returns for non-technical reasons
Ensure smooth running of branch with regard to Admin. Serve as a back up to the switch board as and when required
Perform other duties as assigned by Supervisor.
Order taking from all Trade sectors
Record keeping: Sales by customer, Sales by product, Promotional Activities