Job Description
· Manage daily operations to ensure customer satisfaction and meet client goals and requirements.
· Act as ticketing SME to assist team or intervene as needed
· Handling a team of L2 – Complex itinerary trained resources
· Responsible to achieve the KPI/SLA of the process for the team
Qualifications
· Experience in Corporate Travel Account is required.
· Must have expertise in using GDS platforms such as Sabre, Amadeus etc.
· Experience in team management
· Ability to deliver through people
· Able to speak & write fluent English
· Confident to lead conference calls
· Able to produce dashboards & reports in Excel & presentation formats
· Good analytical and conflict management skills
· Experience and ability to supervise team and conduct administrative functions
· Management experience for min 2 to 5 years in Corp Travel or GDS experience (Depending on the role)
· Must be amenable to work 100% onsite at our Bridgetowne Site
Additional Information
Benefits and Company Perks:
• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from Day 1, including your dependents
• Skills training opportunities
• Paid leaves
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.
Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Why Join Us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.