Corporate Guest Experience Executive

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.

Corporate Guest Experience Executive

Full time

Position : Supervisor
Four Seasons Hotel Seoul

Summary

The Corporate Guest Experience Executive is directly responsible for providing support to Owner Representatives and respond to Executives’ inquiries in a confidential, efficient, courteous and professional manner to achieve maximum satisfaction while complying with all Four Seasons policies. The Corporate Guest Experience Executive reports directly to Hotel Manager.

Education

A college degree or equivalent experience required

Experience

• Minimum 3 years in hospitality, luxury service, or a related industry.
• Experience in a similar role within a high‑end environment preferred.

Desired Skills

• Expertise in coordinating a wide range of arrangements based on Ownership Executive requests — including Rooms, F&B, Meetings & Events, and Transportation — as well as any additional personalized or ad‑hoc needs, ensuring seamless, timely, and fully tailored execution.
• Clear, effective, and timely communication with Ownership Executives, ensuring all relevant hotel departments are fully informed and aligned.
• Ability to follow through meticulously—personally checking guestroom readiness, amenity setup, dining preparation, meeting room arrangements, and any special requests.
• Strong sense of confidentiality, ensuring sensitive information, personal preferences, conversations, and Executive records are fully protected.
• Excellent organizational skills, strong attention to detail, and the ability to manage multiple priorities.
• Ability to collaborate professionally with department managers and handle communication with confidence and diplomacy.
• Comfortable working flexible hours depending on business needs.
• English communication skills preferred to support bilingual correspondence when needed.
• Calm, solution‑oriented approach when faced with challenging or time‑sensitive situations.
• Experience in Rooms or F&B operations is an advantage.

Eligibility

• Previous experience in a comparable position within a luxury or service‑focused environment.
• Ability to compose professional business correspondence in Korean (and ideally English).
• Familiarity with F&B reservations systems and room management tools.
• High personal standards of courtesy, appearance, and service behavior.
• Ability to maintain a calm demeanor during challenging situations.
• F&B or Rooms operational experience preferred.

Key Expectations

• Maintain clear, open, and timely communication with Ownership Executives and hotel leadership, ensuring trust and transparency.
• Demonstrate strong working knowledge of hotel operations and Four Seasons service culture.
• Protect confidential information at all times with the highest degree of integrity.
• Personally oversee and verify execution quality for all assigned arrangements to ensure flawless delivery.
• Provide regular updates to the Hotel Manager, GM, and department heads to ensure alignment and proactive service.
• Exhibit a friendly, warm, and professional presence when interacting with internal and external stakeholders.
• Work with precision, resourcefulness, and a proactive mindset in a dynamic environment.

Visa Requirements

Must already possess valid work authorization in South Korea

We look forward to receiving your application!