Community Success Champion

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Job Description:

Cloud Counselage is looking for a Community Success Champion to build strong relationships, drive engagement, and ensure a seamless experience for our Industry Academia Community (IAC) members. You will actively connect with colleges, students, professionals, and corporate clients, fostering partnerships and supporting our mission to eradicate unemployability.

In this role, you'll also assist in operational tasks, collaborate with cross-functional teams, and contribute to large-scale events like the Jobs, Internships & Entrepreneurship (JIE) Expo, Dolphin Tank India, IAC Excellence Awards

Job Responsibilities:

• Community & Partner Engagement: Build and maintain relationships with colleges, universities, and corporate partners through calls, emails, and virtual meetings. Resolve queries, gather feedback, and ensure satisfaction.

• Community Management & Growth: Promote participation in IAC events, ensure a positive experience for members, and identify opportunities to expand the community.

• Operations Support: Assist in planning, executing, and monitoring community activities. Ensure smooth onboarding and engagement of new members.

• Cross-functional collaboration: Work closely with marketing, support, and product teams to align initiatives, share insights, and enhance the community experience.

• Data & Feedback Management: Maintain accurate records of interactions, analyze data for insights, and suggest improvements for better engagement.

Eligibility Criteria:

• Minimum commitment of 3 months full-time internship without stipend

• Have a working device(laptop/desktop) with a stable internet connection

• Membership of Industry Academia Community (If you are not a member already, please sign up @ )

Mandatory Requirements:

• Diploma, Degree, or Master's (Pursuing or Graduated) in any field with an interest in community management, marketing, or operations

• Strong communication and interpersonal skills with a problem-solving mindset

• Ability to manage multiple tasks efficiently and work cross-functionally

• Familiarity with community platforms and tools like Freshdesk, and Copilot is a plus

Preferred Requirements:

• Prior Community Management or Customer Success experience.

• Event Management or participation in college clubs, student organizations, or community initiatives.

• Experience in handling client communication and resolving queries.

Qualities:

• Strong interpersonal and leadership skills.

• Problem-solving and analytical mindset.

• Passionate about community building and relationship management.

• Ability to adapt and collaborate in a dynamic work environment.

• Excellent verbal and written communication skills.

What'sfor the Candidate:

• Be part of a purpose-driven organization working towards eradicating unemployability.

• Internship Certificate from Cloud Counselage Pvt. Ltd.

• Opportunity for apprenticeship and stipend after 3 months based on performance.

• Letter of Recommendation for exceptional performance.

• Work from Home with flexible working hours.

• Access to mentorship from industry experts.

• Career Guidance and Development opportunities.

• Networking Opportunities at industry events.

• Supportive and inclusive work environment.

• Leadership development through opportunities to mentor and manage fellow interns.

• Exposure to community management platforms and collaboration tools.

• Real-world experience in operations and stakeholder management.

NOTE: Our noble initiative 'IAC VISION 2030' @ would bring 85 MN (8.5 Cr.) global jobs to Indiaby 2030 which otherwise would go vacant due to global talent shortage. This would provide employment and career opportunities for millions of job-ready interns, freshers, professionals and entrepreneurs through our Industry Academia Community (IAC). By submitting your application you become a free member of IAC (5 Lakh+ Members from 40+ Countries).

Originally posted on Himalayas