Community Lead

Accountabilities

• Lead regional community initiatives: Own and deliver community programs and special projects aligned with APAC business priorities, ensuring activities support partner engagement and regional growth.

• Drive cross-functional collaboration: Work closely with Account Executives, Account Management, Marketing, Sales Development Representatives, and Partner Success teams to identify strategic partners and align initiatives with the needs of APAC MSPs.

• Represent partner perspectives: Serve as an advocate for the regional partner community, synthesizing feedback, emerging needs, and growth opportunities for Product, Sales, and Marketing teams.

• Build a strong industry presence: Attend and actively participate in APAC industry events, peer groups, and external channel communities to develop relationships and strengthen brand awareness.

• Support revenue generation: Help engage high-potential prospect accounts and connect qualified MSPs with the appropriate sales teams to support pipeline development and business growth.

• Deliver educational programs: Organize and facilitate in-person and virtual events covering cybersecurity trends, business development, and opportunities for MSP partners.

• Develop strategic relationships: Build and maintain trusted partnerships with MSP owners, influential peer group leaders, and other industry stakeholders, positioning the organization as a valuable long-term partner.

• Create memorable partner experiences: Design and deliver creative engagement initiatives that strengthen loyalty, deepen relationships, and foster a strong sense of community.

• Manage projects independently: Coordinate multiple initiatives, prioritize competing demands, and ensure programs are delivered effectively while maintaining alignment with regional objectives.

• Represent the community externally: Communicate confidently with partners and industry audiences, building credibility and influencing stakeholders across different settings and seniority levels.

Requirements

• At least five years of experience in community management, partner engagement, field engagement, or a related role within the MSP or broader channel industry.

• Strong understanding of the MSP and channel business models, along with familiarity with the cybersecurity landscape and the challenges facing service providers.

• Excellent public speaking and presentation skills, with the ability to engage and influence executive-level partners, MSP owners, and industry leaders in person, virtually, on stage, in boardrooms, and at networking events.

• Proven relationship-building skills and the ability to establish trust with partners, community leaders, and other influential stakeholders.

• Experience developing and executing community initiatives, partner programs, educational events, or industry engagement strategies.

• Strong project management and organizational skills, with the ability to independently manage multiple complex initiatives and competing priorities.

• Excellent communication and stakeholder management skills, including the ability to synthesize partner feedback and translate it into actionable insights for internal teams.

• A proactive, collaborative, and commercially minded approach, with the ability to connect community engagement to broader business and revenue objectives.

• Willingness and ability to travel approximately 50% of the time, including international travel to the United States once or twice per year.

• Ability to work effectively in a remote-first environment while collaborating with colleagues and partners across the APAC region and internationally.

Benefits

• Fully remote work: Work remotely from Australia while collaborating with a distributed team.

• Travel and community engagement: Participate in at least one annual trip to the United States for the Summer Summit, alongside local events and partner activities in Australia.

• Home office setup reimbursement: Receive an AUD $800 reimbursement to help establish your home office when starting.

• Monthly digital allowance: Receive AUD $185 per month toward personal phone and internet expenses.

• Monthly home office technology stipend: Receive AUD $40 per month to upgrade or replace home office equipment.

• Paid parental leave: Access 12 weeks of paid parental leave for both primary and secondary carers.

• Private health insurance: Benefit from subsidized private health insurance through a preferred provider.

• Equity participation: Receive stock options as a full-time employee.

• Personal and professional development: Access the BetterUp platform for coaching, personal growth, and professional development.

• Inclusive workplace culture: Join a team committed to creating an environment where people from diverse backgrounds feel valued, respected, and empowered to contribute.