Collections (Executive and Senior Executive)

Accountabilities:

• Proactively contact customers through email, phone, and customer portals to follow up on overdue invoices, communicate payment expectations, and drive timely cash inflows.
• Review accounts receivable aging reports, prioritize collection activities based on outstanding balances and aging buckets, and issue systematic reminders and escalation notices.
• Investigate and resolve billing disputes, discrepancies, unapplied cash, and other issues that may delay payment by coordinating with customers and relevant internal teams.
• Record customer promises to pay, monitor commitments, and conduct timely follow-ups to ensure agreed payments are received.
• Reconcile customer accounts to maintain accurate outstanding balances and provide relevant inputs to finance teams for cash flow forecasting.
• Monitor customer payment behavior, identify deteriorating or high-risk accounts, and escalate non-responsive or financially concerning accounts for appropriate credit review and senior management attention.
• Generate collection performance reports, maintain accurate records for audit and compliance purposes, and ensure collections are posted and disputes are addressed before financial close.
• Build professional relationships with customer finance contacts while identifying and implementing process improvements that can strengthen collection effectiveness and operational efficiency.

Requirements:

• Graduate or postgraduate qualification, including B.Com/Honors or a bachelor’s degree with relevant experience in Order-to-Cash (OTC) operations, Accounts Receivable, or related finance processes.
• For the Executive level, 2–4 years of relevant experience is expected; for the Senior Executive level, 4–6 years of relevant experience is required.
• Strong knowledge of collections and the Accounts Receivable cycle, with practical experience in an OTC or shared services/customer-facing environment.
• Working knowledge of SAP Finance, ERP and accounting systems, along with familiarity with operational tools, applications, performance metrics, and advanced Excel and spreadsheet capabilities.
• Understanding of standard operating procedures, financial accounting, reporting, accounts receivable ledger management, and collection performance tracking.
• Strong verbal and written communication skills, including the ability to present information clearly and collaborate effectively with colleagues and customer finance contacts at different levels.
• Ability to work independently, remain self-motivated, initiate change, and adapt effectively within a rapidly changing, high-growth environment.
• A collaborative team-player mindset with the ability to manage priorities, communicate professionally, and support continuous improvement initiatives.

Benefits:

• Opportunities to work within international OTC and Accounts Receivable operations, with exposure to customer-facing collections and finance processes.
• Work-from-home arrangement during the Australia shift based on project requirements.
• Following the transition period, the role will move to a hybrid work-from-office model in line with applicable workplace guidelines.
• Flexibility to travel when required by business needs during the transition period.
• Working schedule of 8.5 hours per day aligned with the Australia shift, with the possibility of an earlier shift start following the transition review.
• Professional development through hands-on experience in collections, SAP Finance, financial reporting, reconciliation, credit risk, and cash flow management.