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On-siteFull-timeMid levelCustomer Support
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You apply directly with the employer. We never charge applicants.
Berlin, Germany
Pay not published. Too few similar jobs show pay for a fair estimate.
Location: Berlin
Team description
SumUp's lending products now run across nine European markets, and every new market means more merchants who need support if a cash advance repayment falls behind. You'll join the Servicing and Collections team in Berlin, working directly with merchants to resolve overdue payments, agree realistic repayment plans, and keep small businesses trading rather than losing them. This is hands on work with a real result: every call you make protects a merchant's business and SumUp's lending book, and your feedback will help shape how the team's processes evolve as the product keeps growing.
Nice to have: experience in collections, knowledge of compliance and risk procedures, Salesforce experience, or fluency in French, Dutch or German.
Be empowered to do more that matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.