Job Description
Summary:
Responsible for providing quality customer service while performing collection of assigned outstanding, aged account balances. Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties. Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation.
Essential Functions:
- Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work efforts of all inventory assigned to the self-pay billing revenue cycle and call center.
- Drives inquiries from customers and clients towards resolution which includes the identification of the appropriate source of payment or assistance program
- Records and maintains complete and accurate documentation of all activity performed on appropriate medium.
- Informs management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client, or the company
Qualifications
Minimum Education/ Licensures/Qualifications
- High School Diploma or equivalent
- 2 years Call Center experience and/or Collections experience
- VERY Customer service driven / Must be friendly!
- Able to work in a fast-paced environment / handle large volume
- Ability to adhere to daily schedules
- Ability to handle both inbound and outbound calls
- Must have Auto-Dialer Experience
** Healthcare background not required but highly preferred, these candidates can come from banking or auto.
Additional Information
Advantages of this Opportunity:
- Competitive salary, negotiable based on relevant experience
- Benefits offered, Medical, Dental, and Vision
- Fun and positive work environment
- Monday-Friday must be available from 8:00AM to 5:00PM hour shift.
Company Description
Conifer Health has been providing managed services to health systems, their health plans and managed populations for more than 30 years. Our value-based solutions enhance consumer engagement, drive clinical alignment, manage risk, and improve financial performance.
Our purpose of providing the foundation for better health fuels our clients to meet the unique needs of the communities they serve.