Cluster Marketing & Communication Manager

Accountabilities

• Develop and execute integrated marketing and communications strategies aligned with hotel business objectives and brand positioning.

• Manage digital marketing activities, including social media, online content, digital campaigns, and performance initiatives.

• Lead the creation of engaging content, campaigns, promotions, and communications that increase awareness and strengthen brand perception.

• Oversee public relations and media relations, building strong relationships with journalists, agencies, suppliers, and relevant external partners.

• Coordinate internal communications to ensure employees and stakeholders remain informed and aligned with key initiatives.

• Partner closely with Sales, Revenue, Food & Beverage, Rooms Division, and other departments to ensure marketing activities support commercial priorities.

• Ensure all communications and campaigns maintain strong brand consistency while adapting messaging to relevant audiences and market opportunities.

• Monitor marketing performance, evaluate results, and identify opportunities for continuous improvement and stronger commercial impact.

• Manage multiple campaigns, projects, stakeholders, and deadlines while maintaining high standards of execution.

Requirements:

• Strong professional experience in marketing, communications, hospitality marketing, or a closely related field.

• Excellent written, verbal, and interpersonal communication skills, with the ability to adapt messaging across different audiences and channels.

• Strong creative capability, with the ability to develop compelling campaign concepts, content, promotions, and storytelling.

• Solid understanding of digital marketing, social media, online content, and digital performance measurement.

• Strong commercial awareness, with an understanding of how marketing activities can contribute to room revenue, Food & Beverage performance, awareness, and overall hotel business results.

• Excellent planning and organizational skills, with the ability to manage multiple priorities, campaigns, projects, and deadlines effectively.

• Strong relationship management and stakeholder engagement skills, including the ability to work effectively with media, agencies, suppliers, internal teams, and brand stakeholders.

• A results-oriented mindset, with a focus on measurable outcomes, performance optimization, and continuous improvement.

• Strong brand orientation, with the ability to maintain consistency while enhancing brand visibility and positioning.

• A collaborative, proactive, and creative approach, with the confidence to work across multiple hotel functions and influence stakeholders.

Benefits:

• Opportunity to lead marketing and communications initiatives across a hotel cluster.

• High-visibility role with direct influence on brand positioning, awareness, guest engagement, and commercial performance.

• Exposure to a broad range of marketing disciplines, including digital, social media, PR, media relations, content, campaigns, and internal communications.

• Close collaboration with Sales, Revenue, Food & Beverage, Rooms Division, and other commercial teams.

• Opportunity to develop creative campaigns while working within established international brand standards.

• Dynamic hospitality environment with opportunities to build relationships across internal and external stakeholders.

• Role offering significant scope for professional growth, creativity, and measurable business impact.