Clinical Engineering Manager

Number of Positions In Requisition

1



Job Details

Clinical Engineering Manager

Job Description

Job Description Summary:

Manages, directs, documents, and organizes Clinical Engineering, corrective maintenance, preventative maintenance, projects, and day-to-day operational duties for assigned hospitals/sites and resources. Functions as the primary contact and “face of” Clinical Engineering for hospital leadership, staff, outside vendor equipment service providers and the greater hospital system. Part of the Clinical Engineering management team across all Jefferson locations managing SLA’s, KPI’s, budgets, OEM and 3rd party support contracts, reporting up to the VP/AVP of Clinical Engineering.

Job Description:

Manages day-to-day operations and Biomedical/Imaging staff in support of hospital/site operations, support, reporting, and regulatory compliance. Assesses the impact of scheduled preventive maintenance frequency and content on unscheduled equipment failures and recommends/implement changes. Provides budget development assistance and oversight. Monitor and assist with service, repair, and maintenance on clinical equipment and/or assigned equipment/devices/systems. Order and/or locate parts as needed, verifying prices and if alternate sources are available and appropriate. Monitor vendor and in-house response times to maximize equipment uptime and distribute workloads based on preventive and corrective maintenance service needs. Determines training needs for in-house service staff and recommends/implements arrangements to test equipment and tools. Participates in all projects related to equipment selection, acquisition, acceptance testing, installation, and user training for equipment used or supported within assigned areas. Develops, analyzes, and presents the periodic cost of service reports. Make and implement approved recommendations and action plans to ensure that all budgets and targets are met. Reviews specifications for new equipment acquisition based on requests, and approved capital equipment budgets.

Additional Responsibilities:

• Manage assigned biomedical support staff and locations, including weekly on-call rotation for after-hours and weekend support, Serve as primary point of escalation for support issues
• Performs on-site rounds to verify equipment operational status and marked observations concerning equipment performance
• Prioritize scheduled maintenance for medical equipment maintenance and reviews the status of completion rates, reassigns staff and work priorities to ensure attainment of completion rates
• Reviews all incident reports related to equipment malfunction and/or misuse and takes appropriate actions to ensure that the equipment is taken out of service for failure mode analysis
• Reviews monthly failure rates, response times, productivity, and efficiency work data for all service providers and makes/recommends improvements to maximize available resources
• Reviews operational performance data and reports variances to the service provider and/or department director for evaluation and corrective actions. Develops, produces, and implements necessary action plans on issues related to equipment maintenance and support services
• Responsible for Monthly Operational Reports (MOR), including SLA’s, KPI’s, and other metrics
• Reviews, audits, and approves vendor work invoices and related service documentation to verify appropriate billing and compliance with hospital policies and procedures
• Reviews, revises, and/or develops preventive maintenance and quality control testing procedures based on manufacturer recommendations
• Reviews and authorizes all staff requests for purchase of parts or external vendor services which exceed $5,000 per work event
• Assist with recall/alert identification and management

• Reviews FDA, ECRI, manufacturer, and/or other device recall and problem notification sources to verify if any of the covered equipment falls within the problem equipment listings

• Reviews Incident Reports related to equipment malfunction or misuse and takes actions to ensure patient safety
• Assists with coordinating and performing clinical trials on new equipment under consideration for purchase
• Attending vendor sponsored technical training service schools
• Participates in continuous performance improvement initiatives related to medical equipment use
• Interviews candidates for employment and makes hiring and termination recommendations for in-house equipment service staff positions
• Maintains training and competency records on all service staff. Develops and implements staff cross-training programs to ensure that all technical staff have opportunities to expand technical knowledge
• Performs annual performance evaluation reviews and provides quarterly assessment reviews of work productivity and effectiveness
• Special projects and other duties in support of the hospital system as assigned
• Periodically conform to a flexible work schedule on an as-needed basis

Knowledge, Skills and Abilities:

• Demonstrates ability to communicate orally and in writing with team members, management, and users
• Must demonstrate ability to analyze equipment service maintenance data and summarize the information into a written report
• Must be able to function independently and competently
• Must be knowledgeable of equipment management standards and regulations
• Must demonstrate a working knowledge of both clinical applications and equipment service procedures for a wide range of equipment modalities
• Proficiency in performing database management functions
• Knowledge of state-of-the-art electronic and test equipment, quality assurance procedures, and preventive maintenance procedures
• Knowledge of source, use, and applications of alternative parts providers as related to electronic or electromechanical equipment
• Knowledge of computer software-based work order tracking systems
• Ability to work well in a team environment and to be self-motivated and self-disciplined
• Effectively deals with multiple and changing priorities
• Ability to travel to additional hospitals/sites and periodically conform to a flexible work schedule on an as-needed basis

Education:

• High School Diploma.
• Associates Degree preferred.
• Preferred: Vendor and/or model specific service training certificates on five or more types of medical equipment or related technical systems

Experience:

• Minimum 8-10 years progressive experience servicing and supporting a wide range of clinical equipment and related systems

Licenses and Certifications:

• Certified Biomedical Equipment Technician (CBET) and/or Military (DoD) Biomedical Equipment Technician certification
• Vendor and manufacturer (OEM) repair/training certification(s) or similar credentials

Additional Experience:

• Any GE PCS/Telemetry experience would be a plus

Work Schedule and Requirements:

• Standard support (work) hours are Monday to Friday 7:00 am to 3:30 PM
• On call, after hours, weekend, and holiday work may be required
• May be responsible for multiple locations in the same geographic area
• Some site-to-site travel may be required
• Flexible work schedule required to accommodate projects, system support, and troubleshooting

Work Shift

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

5501 Old York Road, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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