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Job Summary:
The Hub Clinical Care Coordinator Assistant (Hub C3A) is responsible for providing non-clinical administrative support for the Hub and Care Coordination team. The position supports processes of the Hub Transfer Center to ensure timely admission and/or transfer of patients. The Hub C3A works collaboratively with all members of the healthcare team to support the organization’s throughput and efficiency performance goals.
Essential Functions and Responsibilities:
- Presents a positive departmental and organizational image, as well as a commitment to departmental goals, objectives, policies, standards, and procedures.
- Processes required documentation for patient transfers to post-acute care settings to facilitate timely discharges to include, but not limited to: photocopies, faxes and/or electronical submission of required medical record information, and transportation services paperwork.
- Responds to inquiries received from post-acute care providers, adult protective services, patients, and families, and directs them to the appropriate staff member.
- Provides direct support for the Medicare Appeal Process.
- Monitors Care Coordination task list and completes activities assigned on task list, including but not limited to transportation of patients via appropriate resources.
- Communicates operational activities to leadership on a regular and timely basis and identifies and participates in performance improvement activities as needed.
- Performs other duties as assigned.
Qualifications
Required:
- High school graduate or equivalent
- Computer skills relevant to the position (i.e., Microsoft Office applications)
- Able to articulate information clearly through both written and verbal communication
- Able to work collaboratively as a member of a team
- Able to manage time, multiple priorities, and resources to achieve goals
Preferred:
- Experience with patient registration or case management duties strongly preferred
- Knowledge of medical terminology
License and/or Certifications
Preferred:
- Certified Revenue Cycle Specialist (CRCS) certification
MWHC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status (EOE). We are also committed to equitable and transparent compensation practices and comply with all applicable pay transparency and pay equity laws.
Required
Physical Requirements: Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills.
Mental Requirements: Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team.
Environmental Requirements and Exposure Hazards: Potential risk of exposure to chemicals.
“It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.”
Compensation Pay Range:
$18.07 - $23.49