At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.
What can you expect as a FedEx team member?
Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Clearance & Brokerage Training Specialist
What You Will Do
As a Clearance & Brokerage Training Specialist, you will strengthen the technical capability and operational readiness of Clearance & Brokerage teams by developing and delivering effective learning solutions. You will work closely with Operations, Quality, Compliance, and Subject Matter Experts to ensure employees have the knowledge and skills to deliver compliant, efficient, and customer-focused customs clearance services.
Job Responsibilities
- Training & Capability Development – Design and deliver onboarding, technical, compliance, refresher, and role-specific training programs for Clearance & Brokerage employees.
- Training Needs & Performance Analysis – Identify capability gaps by analysing operational performance, quality trends, process changes, compliance requirements, and business needs.
- Learning Content Development – Develop and maintain training materials, facilitator guides, e-learning content, job aids, assessments, and knowledge resources.
- Technical & Subject Matter Expertise – Serve as a subject matter expert on Clearance & Brokerage processes, customs regulations, import/export requirements, and operational best practices.
- Training Effectiveness & Continuous Improvement – Measure learning effectiveness through assessments, coaching observations, operational metrics, and stakeholder feedback, and continuously improve training solutions.
- Change & Implementation Support – Support new process implementations, system enhancements, business transformation, and operational changes through structured training, communication, and knowledge transfer.
- Stakeholder Partnership – Partner with Operations leaders, Quality, Compliance, regional teams, and other stakeholders to align learning solutions with operational, business, and regulatory requirements.
- Compliance & Operational Excellence – Promote adherence to FedEx policies, customs regulations, and industry standards while fostering a culture of continuous learning, quality, and operational excellence.
Key Requirements
- Bachelor’s Degree in Logistics, Supply Chain, International Trade, Business Administration, Education, or a related discipline.
- Minimum 3–5 years of relevant experience in Customs Clearance, Brokerage Operations, Trade Compliance, Logistics, Learning & Development, or a related field.
- Strong knowledge of customs regulations, brokerage operations, import/export processes, and regulatory compliance.
- Demonstrated experience in designing and facilitating instructor-led, virtual, or blended learning programs.
- Strong presentation, facilitation, communication, coaching, and stakeholder management skills.
- Strong analytical and problem-solving capabilities, with the ability to assess capability gaps and translate business needs into effective learning solutions.
- Experience supporting process improvement, operational transformation, system implementation, or change management initiatives is preferred.
- Proficiency in Microsoft Office and Learning Management Systems (LMS); experience with e-learning or digital learning tools is an advantage.
- Ability to manage multiple priorities and work effectively across functions in a fast-paced, operational environment.
Job Posting End Date: