Change Management Specialist

Accountabilities

• Conduct change management assessments and develop tailored strategies for informatics and technology initiatives.

• Create transition and implementation plans, integrating change activities into project plans, roadmaps, and delivery timelines.

• Develop key change deliverables, including communication plans, change roadmaps, coaching plans, training strategies, and resistance management plans.

• Identify, analyze, and engage stakeholders across central offices, regional networks, medical centers, and leadership groups.

• Support senior leaders and stakeholders through organizational changes and help establish effective engagement approaches.

• Identify anticipated sources of resistance, including challenges associated with union environments, and develop appropriate mitigation strategies.

• Assess user readiness and support adoption during electronic health record transitions, workflow standardization, and implementation of new informatics tools.

• Support adoption of health information exchange capabilities and standardized clinical content through field communities and professional networks.

• Contribute to organizational design activities, including defining evolving roles, responsibilities, and expectations for informatics teams.

• Establish success metrics, measure adoption and readiness, monitor progress, and track and report change-related issues.

• Participate in PI Planning, backlog refinement, iteration ceremonies, and system demonstrations while aligning change activities with feature delivery.

Requirements

• Bachelor’s degree in a relevant field is required; degrees in organizational psychology, business, healthcare administration, or related disciplines are valued.

• At least 6 years of professional experience in change management, organizational transformation, or a closely related discipline.

• Demonstrated experience developing change management deliverables such as communication plans, training plans, transition strategies, and resistance management plans.

• Strong stakeholder analysis and engagement skills, including experience working effectively with senior leaders and diverse organizational groups.

• Proven ability to assess user readiness, measure adoption, define success metrics, and translate findings into actionable recommendations.

• Strong communication, facilitation, organization, and problem-solving skills, with the ability to manage multiple priorities in a complex environment.

• Ability to obtain and maintain the required background investigation and authorization to support the role.

• Must reside and work in the United States with valid U.S. work authorization.

• Prosci certification, Certified Change Management Professional (CCMP) certification, or comparable credentials are preferred.

• Experience applying change management within unionized environments is highly valued.

• Experience supporting healthcare organizations, electronic health record transitions, or large-scale clinical transformation programs is preferred.

• Experience supporting federal healthcare programs or Veterans Health Administration environments is an advantage.

• Familiarity with SAFe or Scrum-based delivery environments is preferred.

Benefits

• 100% remote work opportunity within the United States.

• Opportunity to contribute to large-scale healthcare transformation and informatics initiatives.

• Exposure to complex organizational change involving clinical, technical, operational, and executive stakeholders.

• Collaborative Agile/SAFe working environment with multidisciplinary teams.

• Opportunity to support meaningful improvements in healthcare workflows, technology adoption, and workforce readiness.

• Professional experience working on high-impact transformation initiatives within a large healthcare ecosystem.

• Equal opportunity workplace committed to considering qualified applicants regardless of protected characteristics.

• Veterans, Reserve and National Guard members, and transitioning service members are encouraged to apply.