CCA Clinical Administrative Lead-PRN-Medical Assistant

Accountabilities

• Provide remote and, when required, in-person Medical Assistant support, including obtaining vital signs, assisting with patient questions, supporting clinicians, and facilitating bloodwork orders or related clinical requests.

• Provide remote check-in and check-out services, assist patients throughout their interactions with clinical teams, and ensure that required visit documentation is completed accurately and on time.

• Maintain patient information and electronic health record databases, including registration, appointment confirmation, demographic and financial information, and other required patient records.

• Schedule and coordinate patient appointments in collaboration with clinicians and patients, using appropriate scheduling templates and ensuring timely access to care.

• Manage incoming phone, electronic, and telehealth communications, serving as the primary administrative point of contact for the designated virtual care service and resolving or escalating issues as appropriate.

• Complete recertifications, referrals, and prior authorizations in a timely manner, coordinating with clinicians and other stakeholders to prevent delays in patient care.

• Process medical record requests through the designated records management process and handle new patient contracts, questions, and related administrative documentation.

• Process and route incoming faxes through the appropriate systems, obtain provider signatures or information when required, and ensure documents are accurately categorized and uploaded into patient charts.

• Oversee the scanning, uploading, printing, and organization of clinical and administrative documents, ensuring that records remain complete, accurate, and accessible.

• Provide exceptional customer service to patients, referring offices, clinicians, and team members through phone, telehealth, and electronic communication, while independently managing complaints and escalations when possible.

• Support medication sample management, CDL physical documentation, collections-related paperwork, and other administrative processes assigned to the department.

• Help develop and improve processes that enable clinical and administrative workflows to operate efficiently, while maintaining awareness of applicable regulatory standards and operational requirements.

• Demonstrate leadership and team-building skills, act as a subject matter resource for customer service and primary care processes, and perform other duties as assigned.

Requirements:

• 3–5 years of experience as a Medical Assistant, with strong experience supporting both clinical and administrative workflows.

• A high school diploma and current Medical Assistant certification are required.

• Current BLS certification from the American Heart Association is required.

• Previous experience working with an electronic health record system, patient scheduling platforms, scheduling templates, and computerized practice management systems is required.

• Experience with hospital or outpatient registration and a strong understanding of medical terminology are required.

• Strong computer literacy and analytical skills, with the ability to efficiently manage multiple tasks, maintain accurate records, and navigate electronic systems.

• Excellent time management, organization, listening, communication, and independent decision-making skills, with the ability to exercise sound administrative judgment.

• Strong escalation and conflict-resolution abilities, including the capacity to independently address customer concerns and appropriately support clinicians with patient escalations.

• A compassionate, patient-focused approach with the ability to establish effective relationships with patients, clinicians, referring offices, and colleagues.

• Demonstrated ability to work independently, think proactively, solve problems creatively, adapt to changing needs, and contribute to process improvements.

• Strong leadership aptitude and the ability to demonstrate team-building skills while serving as a liaison between patients and clinical teams.

• Flexibility to support a 24/7 operating model, including the ability and willingness to work 12-hour shifts and holidays as required.

Benefits:

• Hourly compensation ranging from $23.00 to $37.00 per hour, depending on experience, qualifications, skills, equity, market data, and other applicable factors.

• Primarily remote work arrangement, with the possibility of in-person work based on departmental needs.

• Per diem employment structure with flexibility aligned to departmental scheduling requirements.