Care Navigation Coordinator - Overnight Weekend/All Holidays

About MindCare Solutions
MindCare Solutions is a premier provider of behavioral health services, supporting hospitals, emergency departments, inpatient behavioral health units, long-term care centers, correctional settings and various other clinical settings.

We partner with healthcare organizations to deliver top-tier, end-to-end behavioral health solutions, integrating evidence-based care pathways, advanced technology, and exceptional providers. Our organization is committed to enhancing mental health care accessibility and efficacy through innovative solutions and strong partnerships, ensuring that high-quality, patient-centered care is delivered to improve the health and well-being of the communities we serve.

Telehealth Care Navigation Coordinator - Overnight Weekend/All Holidays

About MindCare Solutions

MindCare Solutions is a premier provider of behavioral health services, supporting hospitals, emergency departments, inpatient behavioral health units, long-term care centers, correctional settings, and various other clinical settings.

We partner with healthcare organizations to deliver top-tier, end-to-end behavioral health solutions, integrating evidence-based care pathways, advanced technology, and exceptional providers. Our organization is committed to enhancing mental health care accessibility and efficacy through innovative solutions and strong partnerships, ensuring that high-quality, patient-centered care is delivered to improve the health and well-being of the communities we serve.

Care Navigation Coordinator - Weekend Overnight (Sundays)/Holiday Coverage

Job Summary

The Care Navigation Coordinator acts as a liaison and facilitator between MindCare treatment teams and partner sites and is responsible for scheduling, assisting with, and coordinating clinical activities, appointments, information exchange, and consultations across sites and physicians through the use of telemedicine technology.

As part of a multidisciplinary team, the Care Navigation Coordinator ensures that high-quality telemedicine services are delivered and properly documented according to company policy and partner site requirements. This position requires dependable Sunday overnight coverage and availability to work all company-observed holidays, regardless of the day of the week.

Compensation: $25/hour

Schedule:

• Regular weekly shift: Every Sunday, 11:00 PM–7:30 AM Central Time (CT). This is a recurring, regularly scheduled shift each week.
• Holiday coverage: Required to work every company-observed holiday, regardless of the day of the week, with a minimum of 8 hours per holiday.
• Holiday compensation: Holiday hours are paid at the regular hourly rate. Hours worked over 40 in a workweek will be handled in accordance with applicable overtime requirements and company compensation policies.

Company-Observed Holidays:

• New Year's Day
• Good Friday
• Monday After Easter
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day After Thanksgiving
• Christmas Eve
• Christmas Day
• New Year's Eve

Duties/Responsibilities

• Facilitate safe and effective clinical consultations.
• Work closely with physicians and client staff to ensure the timely and accurate reporting of medical records, schedules, billing, utilization, and outcomes.
• Manage and coordinate schedules and appointments, including pre-appointment chart preparation and delivery of final encounter notes and supporting documents to customers.
• Operate video conferencing equipment, telemedicine platforms, and electronic medical record (EMR) systems.
• Assist client sites with scheduling to utilize clinical time as efficiently and effectively as possible and communicate changes in provider availability immediately.
• Follow appropriate billing and documentation procedures.
• Assist sites with patient selection and informed consent.
• Administer screening tools to patients.
• Conduct and log customer satisfaction checks as required.
• Perform other duties as required.

Required Skills/Abilities

• Ability to work independently with minimal supervision.
• Ability to work as part of a team.
• Excellent verbal communication skills with an emphasis on customer service.
• Excellent written communication and documentation skills.
• Ability to work flexible hours as required to meet scheduling needs.
• High integrity with excellent problem-solving abilities.
• Strong organizational skills and the ability to meet deadlines.
• Ability to operate a personal computer and proficiency with Microsoft Office Suite and medical office software, including electronic medical record software.
• Understanding of and commitment to the appropriate protection of confidential patient information.

• Two or more years of experience in practice administration, including scheduling, recordkeeping, billing, or related responsibilities.
• Experience with telehealth technology, including video teleconference technology.
• Knowledge of medical service lines strongly preferred.