Cage Manager

The Manager Cage will be responsible for directing and supervising Cage personnel in the performance of their duties on all shifts. The Cage Manager is also responsible for overseeing aspects of the Cage department such as Cashiers, cashier tills, Poker and table fills, and transfers; but not limited to other responsibilities relative to the department. The Cage Manager will ensure that all compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls are followed. The Cage Manager is also responsible for assisting with daily administration tasks, assisting with day-to-day operations; and developing the department. 

License Level: This is a key level position and requires a key license.

Essential Duties/Core Competencies:

• Safeguards assets.
• Manages, directs and supervises all cage operations.
• Ensures the integrity and accuracy of all Cage transactions
• Assists in counting money, transfers, fills and reconciling gaming revenue
• Prepares various reports needed regarding Casino Marker transactions such as Marker Returns, Front Money and Safe Keeping, Marker Write Off and, Detail Deposit Reports, and forwards all information to appropriate individual(s)
• Maintains a thorough, working knowledge of laws, rules and regulations of the Gaming Commission, as well as company policies, procedures and controls
• Ensures compliance with Company policies and the Gaming Regulations.
• Manages team members of the Cage department. Maintains all records, reports and other required paperwork in the Cage Department
• Implements gaming controls, company regulations and internal controls. 
• Conducts the necessary research to effectively resolve Cage disputes/discrepancies
• Facilitates the flow of information, by attending regularly scheduled departmental meetings
• Held accountable for the accuracy and thoroughness of departmental records and reports
• Ensure effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments
• Maintains the highest level of confidentiality
• Reviews departmental reports, to ensure accuracy, making revisions as needed.
• Maintains control and inventory of all currency, coins, checks, related forms and documents. 
• Develops departmental budget. 
• Manages all assets and records located in the cage area.
• Oversees control and flow of information relevant to cage management.
• Complies with all AML regulations and with relevant internal control requirements.
• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
• Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
• Maintains STRICT confidentiality of internal activities.
• Performs other tasks as assigned.
• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
• Demonstrates a working knowledge of our marketplace
• Actively and collaboratively assists in building the best practices necessary for the Company’s success 
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
• Demonstrates the initiative to present new ideas and perspective to create positive results
• Exhibits respectful consideration of viewpoints, situations and others
• Puts the guest at the forefront of every decision

Work/Educational Experience

• Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
• BA/BS in related field or equivalent in  work experience
• Minimum of five (5)  years of experience in a gaming industry.
• Five (5)  years of experience in, accounting/money management and/or guest service-related field with a minimum, of five (5) years in a supervisor/manager role in a high volume, complex resort casino environment
• Ability to handle scheduling, supervising, directing, training, and development of staff assigned on multiple shifts.
• Capable of handling all necessary paperwork for cage area, maintain a log, and balance sheets to facilitate consistent communication between shifts
• Progressive experience working in a Cage operation for a casino
• Must be able to obtain and retain a New York State Gaming Commission License

Essential Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Prior casino experience required
• Ability to supervise, motivate and build a team
• Ability to operate all gaming equipment with the cage operations.
• Ability to use computer equipment
• Must have some knowledge on Excel, Word, and some Casino Systems
• Availability to work various shifts with multiple start times
• Must be able to perform opening, dropping, filling, closing and maintenance of all equipment utilized within the department
• Ability to complete mathematical calculations
• Ability to remain calm in a stressful environment
• Ability to count large quantities of cash and prepare proper documentation thereof

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and prolonged sitting during the shift.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.  Ability to respond to common inquiries from other Team Members or guests. Fluency in English required.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and small group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute   mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure and deadlines.

Work Environment:

The work environment characteristics described here are representative of those that must be met by Team Members while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment varies.  When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. Must be able to handle intoxicated guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Pay transparency: $115,000 - $125,000

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.