Business Relationship Manager
Department / Function: Commercial & Field Operations
Reports To: State Coordinator
Location: Field-based, Nigeria
Employment Type: Full-time
Compensation: Competitive base salary + performance-based commission
About Moniepoint
Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions and process over $250 billion in digital payment transaction value annually.
Job purpose
Drives business growth by expanding our merchant footprint, building high-value customer relationships, and introducing financial solutions tailored to local business needs. This role is responsible for end-to-end merchant acquisition, terminal deployment, and account retention across assigned commercial areas.
Key responsibilities
→ Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.
→ Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals.
→ Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.
→ Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.
→ Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.
→ Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.
→ Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.
→ Gather local market intelligence and competitor activity, providing actionable feedback to field leadership to help refine growth tactics.
→ Maintain accurate pipeline records and submit timely field performance reports using CRM tools.
Qualifications
→ Bachelor’s degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) from a recognised tertiary institution.
→ 2 to 4 years of hands-on sales experience, preferably within banking, fintech, payment services, or fast-moving commercial environments.
→ Proven track record of meeting or exceeding targets in merchant onboarding, field sales, or client acquisition.
→ Deep understanding of the local financial services landscape and regional trading dynamics.
→ Strong communication and customer relationship skills.
Preferred qualifications
→ Practical experience with POS terminal deployment, payment acquiring, or business loan products.
→ Proficiency in CRM software for field tracking, pipeline management, and activity reporting.
About you
→ You build trust easily: You connect genuinely with everyday business owners and build lasting community relationships.
→ You are driven by impact: You take ownership of your goals and take pride in helping local businesses succeed.
→ You keep things clear and simple: You explain complex financial features in straightforward, approachable language.
→ You operate with integrity: You pursue targets with energy while upholding high standards of compliance and quality.
→ You are structured and adaptable: You organize your daily field schedule efficiently and adapt quickly to market feedback.
What success looks like
→ Target achievement: Consistently meeting monthly and quarterly targets for merchant acquisition, terminal deployment, loan disbursements, and transaction volume.
→ Account health & retention: Maintaining high activity levels, retention rates, and active usage across onboarded merchant accounts.
→ Quality & compliance: Achieving high conversion rates through accurate lead qualification and zero compliance exceptions during KYC verification.
→ Merchant satisfaction: Establishing long-term relationships that generate organic customer referrals and sustained account growth.