About Mirakl:
Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.
Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).
With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.
For more information, visit www.mirakl.com.
Mirakl in Numbers:
- 🗓️ Founded in 2012 | Member of French Tech Next40
- 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
Our Values:
Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.
Our 5 values guide how we collaborate:
- 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success
- 🏆 Get Things Done: We prioritize action and efficiency for impactful results
- 🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence
- 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
- 🤝 Satisfy & Empower Clients: We're committed to our clients' success
- Team : Customer Success
- Manager : Gianluca Petito
- 6-month internship
- Starting Jan 2027
- Paris Office
The Team You'll Join
You'll be joining our Customer Success Consulting team, working with our B2B portfolio in Gianluca's team. Together, the team supports Mirakl's clients throughout all phases of their marketplace journey—from strategic planning to day-to-day operations—ensuring they maximize the value of the Mirakl platform.
Your Impact
- Analyse client performance metrics and contribute to the preparation of strategic Business Reviews
- Support the development and implementation of tailored strategic recommendations to help clients optimise their marketplace operations
- Participate in cross-functional projects focused on process improvement, team growth, and AI implementation
- Collaborate with Customer Success Consultants to assist clients in building their marketplace strategy (assortment strategy, seller recruitment, organizational structure)
- Help clients implement effective tools and processes for seller management and operational excellence
What You'll Bring to the Role
Education & Experience
- Currently pursuing a Master's degree (Bac+5) from a business school, university, or IEP
- Previous internship experience in consulting, customer success, or e-commerce is a plus
Skills
- Strong analytical skills with the ability to interpret data and derive actionable insights
- Excellent communication and presentation abilities to engage with clients and internal stakeholders
- Proactive and solution-oriented mindset with the ability to manage multiple projects simultaneously
- Team player: You collaborate effectively in an international environment and share best practices to elevate team performance
- Comfortable working in a fast-paced, dynamic startup environment
Languages
- Fluent in French and English (professional proficiency required for both)
Compensation & Benefits
Internship Allowance: €1,200 - €1,400 per month (depending on profile)
Benefits:
- Meal vouchers via Swile card
- 50% public transportation reimbursement (Navigo pass, bike, etc.)
- Access to our Works Council (CSE) discounts (ticketing, events, etc.)
- Gymlib pass for fitness and wellness activities
- Modern offices in the heart of Paris (at the foot of the Eiffel Tower)
- Wellness perks: breakfast, yoga & fitness classes, after-work events, game nights
- Comprehensive onboarding program to help you ramp up quickly
- Hands-on, impactful missions designed to build real-world skills
- A unique opportunity to join a fast-growing French unicorn and work with international teams
Our Hiring Process
We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.
Please click the "Apply" button to submit your application—this helps us make the best possible assessment and get back to you as quickly as possible.
- Manuel screening of your CV by a recruiter and then an AI-powered screening conversation (10 min) with Emma, Mirakl’s AI Talent Ambassador to explore your background and motivation for the role. You will need to complete this step within 3 days, otherwise we won't be able to move forward with your application.
- Intro Call: Get to know each other with the recruiter, discuss your experience and answer your questions about Mirakl
- Business Interview: Meet your future manager and a team member to discuss your experience and motivation using structured interviews (STAR method)
- Welcome to Mirakl!
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.
As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.
We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.