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Job Description:
BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE
At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!
Summary
The Branch Rental Manager will increase rental margin and revenue. This is done by maximum utilization of vehicles, controlling operational costs and an aggressive marketing strategy to include planning for future customer needs. Responsible for outside sales, customer retention, fleet management, daily cash log and the marketing plan. Insure operational efficiency at the branch through effective people development (hiring, training, supervising and motivating). The results should increase market share, profits and overall rental growth.
If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. This position comes with a competitive salary and uncapped commission. We also offer a full benefits package, 401k employer match, PTO, and a discount on shares!
Shop Location: Norton, MA
Schedule: Monday - Friday
$46,000–$55,000 base salary + average $15,000–$20,000 in first-year commission
Here it from people who work here!
Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Essential Functions
Outside Sales/Marketing: Sets appointments with prospective customers and performs customer retention visits. Performs customer reviews & surveys to determine if customer is satisfied. Overcomes customer objections and selling the value of the product. Develops fleet planning information with recommendations for Director of Rental
Rental: Ensures rental contracts are properly completed. Makes certain that customers are being placed in a ready vehicle. Acts as custodian of cash and Rental Assets-Accounts Receivable. Follow ups on problems. Analyze Fleet Management Reports to identify problem vehicles. Check vehicles for physical damages. closing contract and extending it at correct number of days and miles. Ensure maintenance and fleet appearance are at company standards
Personnel Management: New hire recruitment and selection. Provide ongoing guidance, communication and training. Executes Performance Appraisals. Is aware of the individual's strengths and weaknesses. Develops weak areas into strengths and increases strong points.
Additional Responsibilities
Coordinate and maintain current accurate data within the company's marketing database
Maintain and expand relationships with existing customer base
Maximize rate opportunities within the market place
Provide rental counter training and supervision
Performs other duties as assigned.
Skills and Abilities
Builds and manages effective teams
Strong verbal and written communication skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to simultaneously handle multiple priorities
High energy and self-motivated with the ability to focus on multiple projects and activities simultaneously
Ability to listen, write, and speak effectively Inform, explain, and give instructions
Ability to get both verbal and written communications across having the desired effect
Possesses flexibility to work in a fast paced, dynamic environment
Proactively approaches responsibilities
Goal and detail oriented, drive for results, assertive, deals well with ambiguity and has strong follow-up practices
Ability to work independently and as a member of a team
Proficient in Microsoft Office environment advanced required
Complete understanding of marketplace conditions in order to maximize utilization of the rental fleet advanced required
Must possess a profound knowledge of rental operations and asset management advanced required
Qualifications
Bachelor's degree required in Business Administration or equivalent work experience in similar or related industry
Five (5) years or more Rental or Sales experience required
Three (3) years or more experience in Rental product line to include outside sales & rental counter supervision required
Two (2) years or more experience managing others required
Proficient in Microsoft Office environment advanced required
Complete understanding of marketplace conditions in order to maximize utilization of the rental fleet advanced required
Must possess a profound knowledge of rental operations and asset management advanced required
DOT Regulated
No
Job Category
Outside Sales
Our Culture & Commitment:
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$46,000 + Uncapped Commission
Maximum Pay Range:
$75,000 with Commission
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
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