Beverage Operations Manager

The Beverage Operations Manager is responsible for the daily leadership, operational performance, and financial success of assigned beverage operations, including casino bars, lounges, service bars, entertainment venues, VIP lounges, specialty beverage outlets, and special event beverage programs. This position ensures exceptional guest experiences, operational efficiency, regulatory compliance, and achievement of financial objectives while leading a diverse team in a fast-paced hospitality environment.

The Beverage Operations Manager oversees all aspects of beverage operations including guest service, labor management, inventory control, product quality, beverage cost management, team member development, and regulatory compliance. This role works closely with Culinary, Stewarding, Warehouse, Procurement, Finance, Marketing, Human Resources, Security, and Casino Operations to support business objectives and drive operational excellence.

While primarily responsible for beverage operations, this position may be assigned to support all areas of Food & Beverage operations, including restaurants, food courts, marketplaces, cafés, banquet operations, catering functions, special events, entertainment venues, and casino-wide initiatives as business needs dictate.

Essential Duties and Responsibilities

Beverage Operations Leadership

· Oversee the daily operations of assigned bars, lounges, service bars, beverage carts, entertainment venues, VIP areas, cocktail servers, bartenders and specialty beverage outlets.

· Ensure consistent execution of company service standards, beverage procedures, and brand expectations.

· Monitor operational performance and guest demand to maximize efficiency, revenue, and guest satisfaction.

· Conduct regular inspections to ensure cleanliness, organization, maintenance, and operational readiness.

· Ensure beverage venues are properly staffed and equipped to support business demands.

· Support new beverage programs, cocktail menus, promotions, and seasonal initiatives.

Guest Experience

· Promote a guest-first culture throughout all beverage operations.

· Ensure team members provide friendly, efficient, and professional service.

· Monitor guest feedback and implement service recovery solutions when needed.

· Respond to guest concerns promptly and professionally.

· Support VIP service initiatives and high-profile guest experiences.

· Drive programs that improve beverage quality, speed of service, and guest satisfaction.

Financial & Business Management

· Support achievement of revenue, labor, beverage cost, and profitability goals.

· Monitor and manage labor utilization to ensure productivity and budget compliance.

· Analyze operational reports and key performance indicators to identify opportunities for improvement.

· Manage beverage costs through inventory controls, portion controls, recipe compliance, and waste reduction.

· Assist in developing annual budgets, forecasts, and operating plans.

· Monitor sales trends and support initiatives that drive beverage revenue growth.

· Ensure compliance with established beverage cost and inventory standards.

Beverage Program Management

· Maintain beverage quality standards across all assigned venues.

· Support beverage menu development, cocktail programs, wine offerings, beer selections, and promotional initiatives.

· Ensure compliance with company pouring standards and responsible alcohol service requirements.

· Partner with suppliers and procurement teams regarding beverage products and operational needs.

· Support beverage training programs and product knowledge initiatives.

· Monitor inventory levels and ensure product availability throughout all beverage outlets.

Team Leadership & Development

· Recruit, train, coach, and develop supervisors, bartenders, lounge servers, beverage attendants, and support staff.

· Establish performance expectations and provide ongoing coaching and feedback.

· Conduct performance evaluations and disciplinary actions when necessary.

· Support succession planning and internal development programs.

· Foster a positive, inclusive, and accountable work environment.

· Promote teamwork and collaboration across all Food & Beverage operations.

Compliance & Safety

· Ensure compliance with all federal, state, and local alcohol service regulations.

· Maintain strict adherence to responsible beverage service requirements.

· Ensure compliance with health department regulations, workplace safety standards, and gaming requirements.

· Conduct operational audits and compliance reviews.

· Support incident investigations and corrective action plans when necessary.

· Maintain compliance with company policies and procedures.

Additional Responsibilities

· Provide operational leadership and support across all Food & Beverage venues as business needs require, including restaurants, food courts, marketplaces, cafés, banquet operations, catering functions, special events, and entertainment venues.

· Assist with the management and execution of banquet, catering, VIP, and casino-hosted events to ensure exceptional guest experiences and operational success.

· Collaborate with Culinary, Stewarding, Warehouse, Procurement, and Facilities teams to ensure seamless operational execution across all outlets.

· Assist with staffing, scheduling, labor deployment, and operational coverage throughout the Food & Beverage division during peak periods, special events, and staffing shortages.

· Support property-wide promotions, marketing initiatives, seasonal events, and revenue-generating programs.

· Assist with opening new venues, menu launches, concept rollouts, and operational improvement initiatives.

· Participate in cross-functional projects involving Finance, Human Resources, Facilities, Security, Marketing, Information Technology, and Casino Operations.

· Serve as Manager-on-Duty for Food & Beverage operations as assigned.

· Support emergency response efforts, operational recovery plans, and business continuity initiatives when necessary.

· Participate in leadership meetings, operational reviews, and strategic planning sessions.

· Perform other duties as assigned to support the overall success of the Food & Beverage Division.

Labor Relations

· Support compliance with collective bargaining agreements and company policies.

· Partner with Human Resources and Labor Relations regarding employee relations matters.

· Assist with investigations, coaching, corrective actions, and grievance processes as appropriate.

· Promote positive working relationships between management, team members, and union representatives.

· Ensure consistent application of policies, procedures, and labor agreements.

Work/Educational Experience

· High School Diploma or GED required.

· Associate's or Bachelor's Degree in Hospitality Management, Business Administration, Restaurant Management, or related field preferred.

· Minimum three (3) years of Food & Beverage or Beverage management experience in a casino, hotel, resort, stadium, entertainment venue, or high-volume hospitality environment.

· Experience managing bars, lounges, service bars, or multi-unit beverage operations preferred.

· Strong knowledge of beverage operations, alcohol service regulations, inventory controls, and beverage cost management.

· Experience with labor management, scheduling, inventory control, and financial accountability.

· Strong leadership, communication, and organizational skills.

· Experience working in a unionized environment preferred.

· Proficiency with Microsoft Office, POS systems, inventory management systems, and labor management software.

· Must be able to obtain and maintain all required gaming licenses, alcohol service certifications, and regulatory permits as required by New York State.

Essential Requirements

The Beverage Operations Manager works in a dynamic casino hospitality environment that includes bars, lounges, entertainment venues, VIP areas, banquet facilities, restaurants, food courts, marketplaces, and catering operations. The position requires regular interaction with guests, team members, vendors, and operational leaders while ensuring exceptional service, operational efficiency, regulatory compliance, and financial performance.

Core Competencies

· Beverage Operations Management

· Guest Service Excellence

· Bar & Lounge Operations

· Beverage Cost Management

· Revenue Growth & Profitability

· Leadership & Team Development

· Labor Management

· Inventory & Cost Control

· Responsible Alcohol Service

· Banquet & Event Operations

· Operational Excellence

· Problem Solving & Decision Making

· Communication & Collaboration

· Union Environment Leadership

· Accountability & Results Orientation

· Planning & Organization

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, or crouch. Ability to stand and walk for extended periods during scheduled shifts. Ability to inspect operational areas throughout the property.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least Twenty-Five (25) pounds

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Ability to respond to common inquiries from other Team Members or guests. Fluency in English required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations. Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.

Mathematical Skills & Reasoning Ability:

Ability to compute complex mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure and deadlines.

Work Environment

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.

· Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

NOTE: This job description is not intended to be all-inclusive. Team members may perform other related duties as required to meet the ongoing needs of the organization.

Pay Transparency: $94,120-$103,470

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.