Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Authorization, Authentication and Fraud Specialist Subject Matter (SME) Principal, Strategy & Transformation – Advisors
ADVISORS & CONSULTING SERVICES
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group (A&CS) has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client’s overall strategy, performance, and operations.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard
ROLES AND RESPONSIBILITIES
The Principal plays an integral role in the development of Advisors solution development, as well as providing sales support to the Advisors global Business Development teams. Additionally, the Principal will play an instrumental role in taking the Advisors solutions and services to scale across the organization and clients globally. Key areas of responsibility include:
• Consultative based content development and packaging, specifically the creation of Force Multiplier consultative packages tied to Mastercard’s strategic priorities and client(s) based needs
• Understand the firm’s strategic priorities and needs by region and in turn create targeted consultative solutions based content and packages to support regional and client priorities
• Support regional pipeline development and deal closings, play a key role in converting pursuits into signed deals
• Responsible for supporting the regions to prepare for client meetings through creating well structured, high impact written communications
• Development of case studies and training materials to support the Advisors consultants and the Mastercard sales teams to effectively sell consultative based engagements
• Support the Client Business Leaders and the Sales Force to identify and develop new business opportunities
• Working with the Advisors regional and Global teams to develop high quality sales content, effective management of client based communications
• Leverage Thought Leadership, Case Studies and Force Multiplier content to create and enhance our firms position and place in payments
• Working with the global and regional teams on pipeline development and management
• Working with the Advisors global and regional teams to shorten sales cycles through collaboration and content creation
• Plays an integral role in the development of content in support of general problem solving and consulting content required to support the SBLs, peers and junior staff members
• Develops and codifies intellectual capital, either through content creation and project based work or standalone research and analytical efforts
• Own senior client relationships from mid-level to C-suite to drive commercial success
• Serve as a trusted client business advisor in Authorization, Authentication and Fraud topics and generate enthusiasm for the Mastercard team and our recommendations
TEAM COLLABORATION & CULTURE
• Guide team through complex problem solving to business-focused solutions and recommendations that drive client value
• Motivate the project delivery team to produce superior quality deliverables and create a collaborative and inclusive environment for all levels
• Own relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients and build the firm's intellectual capital
• Lead on-the-job training, coaching, and mentorship to both direct and outside team members
QUALITIFICATION
• Extensive payments industry experience in a consulting management position. Deep expertise in payments with key expertise and knowledge of cards as a function of the payments landscape.
• Deep knowledge of business KPIs and financials of Authentication, Authorization and Fraud business
• Exception problem-solving ability, the person should excel at problem solving through logical reasoning, creative thinking, as well as be comfortable with financials and have the ability to unravel problems to identify logical solutions that result in value creation for the client and Mastercard.
• Demonstrated leadership, the person should be someone who takes initiative and is able to create opportunities for others and work as a true team player across the Mastercard and client business.
• Thought leadership, the person should actively demonstrate the ability to promote, discuss, lead and advocate a new way of doing things in the payments business.
• Team player, the person should demonstrate and operate in a positive cooperative and coordinated approach with all members of the Mastercard team.
• Ability to lead multiple projects and clients in a fast-paced, deadline-driven environment
• Ability to communicate effectively in English and Portuguese
• Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
OUR PURPOSE
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.