Audiovisual Service Technician (Senior or Lead)
Company:
The Boeing Company
Boeing Defense, Space & Security (BDS) / Intelligence Systems (IS) is looking for a motivated and self-starting Audiovisual Service Technician (Senior or Lead) for our team based in Herndon, VA.
The Audiovisual Service Technician is to provide end user training, troubleshooting, and issue resolutions to a variety of government customers and work closely with AV engineers, AV installation technicians and other team members to ensure a smooth end user experience of all AV systems.
Position Responsibilities:
Perform onsite AV system troubleshooting, maintenance, and repair to ensure high levels of operational readiness
Provide meeting and event support including set-up, in-meeting assistance, and post event breakdown or support
Perform preventative maintenance and daily AV system checks
Provide technical support to the end users in person or by phone
Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems
Provide AV system user training
Escalate problems to Boeing Engineering staff and collaborate on troubleshooting for issue resolution
Complete and maintain training certificates from manufacturers and industry associations. Maintain in-depth applications knowledge of AV products, services, and systems
Ensure maximum issue resolution in minimum time to meet Service Level Agreements
Attend daily Boeing engineering and operations & maintenance meetings
Ensure compliance with establishing change management processes for system updates or changes
Maintain professional demeaner while troubleshooting issues within high pressure settings with senior officials
Basic Qualifications (Required Skills/Experience):
This position requires an Active TS/SCI U.S. Security Clearance and current Counterintelligence Polygraph (CIP) (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active.)
Level 4: 5+ years of related work experience or an equivalent combination of education and experience
Must be able to travel to various job sites as needed, sometimes using company vehicle. Current, valid driver’s license required
Ability to walk constantly throughout the workday; stand 6-8 hours per day; climb or work from stairs up to eight hours per day; climb ladders; bend and twist frequently up to six hours per day; squat and kneel
Ability to climb ladders at heights up to 15 feet and stairs on a regular basis
Experience with installing and troubleshooting audiovisual systems such as Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, etc
Preferred Qualifications (Desired Skills/Experience):
Level 5: 10+ year of related work experience or an equivalent combination of education and experience
Formal education in Electronics or related field.
AVIXA CTS certification
Manufacturer certifications or experience in (Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, ...)
Conflict of Interest:
Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range for Senior (Level 4): $119,850.00 - $162,150.00
Summary pay range for Lead (Level 5): $146,200.00 - $197,800.00
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Export Control Requirement:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position requires an active Top Secret/Sensitive Compartmented Information (TS/SCI) U.S. Security Clearance with an adjudicated Counterintelligence or Full Scope Polygraph (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active.).
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 1 (United States of America)
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