ATR - CUSTOMER SUPPORT DIRECTOR

Job Description:

ATR is the world's number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo.

From the world’s largest cities, to our planet’s most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way.

If you strive for excellence, are driven by ambition, trust and respect as we are, then get your career off to a flighting start with ATR!

 

Our leadership profile:

People Centric – Entrepreneurial – Inspiring - Exemplary – Innovative - Humble

 

At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages!

MISSION

Strengthening the relationship with AES, the Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within AES. As Customer Support Director, your mission will include:

·         Developing and maintaining relationships with a portfolio of Airlines.

·         Strengthening the relationship with ATR Operators and ensuring customer success.

·         In charge of coordinating the support activities across any areas of ATR for your list of assigned customers

·         Ensuring the cross-functional management of major subjects.

·         Promoting the products and services developed by the ATR Customer Service Directorate.

 

ACTIVITIES

• Ensure regular contact with the Customers assigned to him/her on major support matters

• Visit the assigned Customers on a regular basis and to review overall support aspects including, but not limited to, technical matters, fleet performance, spares and repairs, commercial products and services including GMA, vendor issues, credit management and anticipation of future needs

• Ensure the coordination of all support matters within AES as far as his/her assigned Customers are concerned. Specific project management and follow-up shall be performed across ATR directorates and in full coordination with customers.

• Actively support AES’s Aircraft Sales Directors and other commercial services during sales campaigns of aircraft and/or services. In doing so, participate during the initial contact with potential customers in order to assess their specific needs

• Monitor Customer satisfaction and ensure proper communication is made on the matter

• Other duties as assigned.

 

PROFILE

• University degree or equivalent either in engineering or business management

• At least 6 years of professional experience in the following fields:

• Airline organization or in a position of customer support role

• Aircraft manufacturer customer services organization

• Customer-orientated and able to anticipate customer requirements
• Able to communicate well and build relationships with customers
• Ability to understand and synthesize complex issues and co-ordinate the activity of different working teams towards their resolution
• Good knowledge of airline operations
• Technical knowledge of aircraft systems and structures is a plus
• Commercial experience is a plus
• Frequent travelling is required
• Ability to work under stress conditions and ability to travel under short notice
• Languages: Fluent English. Additional fluent languages would be a plus
• IT: Fluent with Microsoft Office software, including MS Word, Excel, PowerPoint, Outlook
• Some experience using Microsoft Co-Pilot (Or other AI Tools) would be a plus

Our Recruitment Process

·         HRBP will contact you

·         Innovative and digital assessment

·         To get to know you better: interview with VP Customer Support & Services and our HRBP

What we offer

Highly competitive compensation package (success sharing, employee savings plan…)

             Work-life balance (remote working, 4th week of paid leave…)

             Well-being / health (supplementary health & welfare coverage…)

Career paths enabling employees to develop their skills and build a professional project

              Wide choice of development programs for soft and hard skills

Diversity and inclusion: Over 1200 men & women with more than 35 different nationalities work together in our teams!

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

ATR Eastern Support Private Limited

Contract Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.