Atlassian Systems Analyst

Accountabilities:

• Administer, configure, and optimize Atlassian Jira and related SaaS applications to support business processes and operational requirements.
• Configure and maintain Jira workflows, permissions, custom fields, automations, user access, and application settings.
• Manage SaaS integrations and license administration, ensuring systems remain reliable, secure, and aligned with organizational needs.
• Gather, analyze, and clarify business and technical requirements, particularly when initial requests are ambiguous or incomplete.
• Identify dependencies, risks, and potential implementation challenges, recommending solutions to minimize disruptions and improve system performance.
• Coordinate data migration activities, including data mapping, cleansing, transformation, reconciliation, and validation between systems.
• Use Excel, Airtable, SQL, reporting platforms, and basic scripting to investigate datasets, identify inconsistencies, and support data quality initiatives.
• Troubleshoot REST API and integration issues involving JSON, authentication mechanisms, and communication between connected applications.
• Support system testing, data validation, issue resolution, and implementation activities to ensure configurations and integrations perform as expected.
• Develop and maintain technical and functional documentation covering system configurations, workflows, integrations, migration procedures, and troubleshooting guidance.
• Apply approved AI-enabled tools to accelerate documentation, data analysis, test-case creation, troubleshooting, and workflow automation.
• Review and validate AI-generated outputs for accuracy, reliability, security, and compliance with applicable data-handling and governance requirements.
• Collaborate with cross-functional teams, business users, technical stakeholders, and external vendors to resolve issues and continuously improve systems.
• Adapt to evolving priorities while maintaining clear communication, organized documentation, and consistent delivery of high-quality work.

Requirements:

• Experience administering Atlassian Jira or comparable SaaS applications, including system configuration, maintenance, and operational support.
• Practical knowledge of Jira workflows, permissions, custom fields, user access management, and automation capabilities.
• Familiarity with SaaS integrations, application administration, and license management.
• Understanding of REST APIs, JSON, authentication methods, and integration troubleshooting.
• Experience supporting data migration processes, including data mapping, cleansing, reconciliation, and validation across systems.
• Strong proficiency in Excel and/or Airtable, with the ability to analyze structured and tabular datasets effectively.
• Working knowledge of SQL and basic scripting for data investigation, troubleshooting, and operational analysis.
• Experience with system configuration, testing, issue diagnosis, and resolution.
• Strong requirements analysis and analytical problem-solving skills, including the ability to clarify ambiguous requests and identify dependencies.
• Experience preparing clear technical documentation and communicating system-related information to technical and nontechnical stakeholders.
• Familiarity with AI-enabled tools for documentation, data analysis, testing, and workflow automation.
• Ability to critically evaluate AI-generated results and ensure outputs meet accuracy, security, and data governance standards.
• Strong organizational skills and the ability to manage competing priorities, changing requirements, and multiple technical tasks.
• Excellent written and verbal communication skills, with a collaborative and proactive approach to stakeholder engagement.
• A bachelor's degree in Computer Science, Information Systems, or a related technical field is preferred; relevant professional experience in SaaS administration, systems support, integrations, or data migration is also valuable.

Benefits:

• Fully remote work arrangement.
• Contract-based engagement.
• Opportunity to work with Atlassian Jira, SaaS integrations, data migration, and workflow automation.
• Exposure to AI-enabled productivity tools and modern systems optimization practices.
• Collaboration with cross-functional teams and stakeholders on business-critical technical initiatives.
• Salary, contract duration, paid leave, healthcare coverage, equipment provisions, and other specific benefits are not detailed in the source job description.