Associate Specialist, Health Information Management

Accountabilities

• Analyze and reanalyze medical records to ensure documentation is accurate, complete, and processed within established timelines.

• Review electronic medical records and resolve items in documentation-related work queues when missing information becomes available.

• Follow up with nursing and ancillary departments to obtain missing medical record documentation.

• Contact healthcare providers regarding missing documentation or dictation that prevents accounts from being coded and processed.

• Update unbilled account tracking spreadsheets with the status of outstanding documentation and provide updates to management.

• Review medical record documentation, identify charting deficiencies, and enter them into the appropriate deficiency management system.

• Assign documentation deficiencies to the relevant healthcare providers and monitor outstanding items through resolution.

• Actively manage electronic and manual work queues to support timely medical record analysis and chart completion.

• Follow established company policies, standards, and system workflows when adding, transferring, and assigning accounts to appropriate work queues.

• Identify recurring system issues, process inefficiencies, and workflow concerns, escalating facility-related problems to management.

• Report trends or practices that do not comply with facility or corporate policies and standards.

• Document workflows, including process changes, modifications, and improvements implemented to enhance operational efficiency.

• Demonstrate openness to innovation and emerging technologies, including AI, to identify better ways of working and reduce friction for patients, clients, and colleagues.

• Perform additional duties as assigned.

Requirements:

• Strong attention to detail and the ability to review medical records accurately while meeting productivity and timeliness expectations.

• Good organizational and follow-up skills, with the ability to manage multiple work queues, documentation requests, and competing priorities.

• Effective written and verbal communication skills for coordinating with healthcare providers, clinical departments, and management.

• Analytical and problem-solving abilities, including the capacity to recognize documentation gaps, identify recurring issues, and escalate concerns appropriately.

• A proactive, inquisitive mindset and willingness to learn, embrace innovation, and explore AI-enabled tools and process improvements.

• Ability to follow established policies, workflows, and documentation standards while maintaining accurate records of work performed.

• Preferred: Knowledge of Centers for Medicare & Medicaid Services (CMS) requirements and The Joint Commission regulations.

• Preferred: Experience using electronic medical record (EMR) systems.

• Preferred: Healthcare revenue cycle experience, particularly in health information management within an acute care facility.

• Certification requirement: Certified Revenue Cycle Representative (CRCR) certification must be obtained within the first 9 months of employment.

• Location and work authorization: This is a remote position limited to individuals who reside and are legally authorized to work in the United States. Applications from outside the United States will not be considered.

Benefits:

• Hourly pay ranging from $18.65 to $19.90, depending on experience.

• Fully remote work arrangement for eligible US-based candidates.

• Bonus and incentive opportunities, including quarterly and annual recognition programs.

• Comprehensive benefits package designed to support physical, emotional, and financial well-being.

• Healthcare benefits and paid time off.

• Retirement benefits.

• Paid professional certification opportunities, including support for obtaining a relevant industry credential.

• Tuition reimbursement to support continued education and career development.

• Opportunities for career advancement within healthcare information management and revenue cycle operations.

• A collaborative, people-focused work culture that encourages innovation, professional growth, and work-life flexibility.