Reporting to the Manager, Store Operations Best Practices, the Associate Manager, Store Operations (Best Practices) is a customer-focused and analytical thinker who is experienced with navigating the complexities of CTR Store Operations. This role has extensive knowledge of retail operations and is focused on identifying solutions to lead the creation, sustainment and deployment strategy of all operational best practices across our network of stores. The Associate Manager will work closely with the Retail Execution Field Managers and Corporate cross functional teams. In addition will assist in managing best practice workshops and meetings with our Store Operations Dealer Committee to prioritize and develop in-store processes to improve operating costs, productivity, customer experience and grow sales using programs that are flexible to meet the needs of all store formats and sales volumes.
What you’ll do
- Lead the creation of operational plans and best practices for national implementation, including scope, timelines, resource requirements, process design, and stakeholder analysis. Make recommendations to the Best Practice Manager on the best approach for delivery of a national program
- Work collaboratively with Dealers, Regional Vice Presidents, Retail Execution Field Managers to establish operational priorities and deliver results
- Facilitate and lead large scale brainstorming sessions, program design workshops with our Dealer working groups
- Provide regular status updates to AVP of store operations, Manager of Best Practice and key stakeholders on progress of programs
- Manage the development and proper functionality of Operational Health Checks (OE Tools)
- Monitor program performance against KPI and critical success factors to measure success and provide recommendations for improvements
- Identify program benefit / KPIs that will be shared with Dealers and Senior Managers to help promote program value and objectives
- Work collaboratively with the REM Team to provide tools, training documents and program tracking
- Manage communication, presentation decks and training plans for the supported programs to the Field Team through the WebEx, in person team meetings, team SharePoint site, and conference calls
- Document feedback and suggestions to help continue to refine and improve programs and initiatives
- Responsible to create documentation, tools and job aids to support the rollout of best practices
- Ensure cross functional alignment and impact is understood and considered with all decisions
- Support new corporate programs with operational best practices to ensure that programs are easily adopted and sustained at store level
Who you are
- Creative and courageous, with the ability to manage in an environment of change and ambiguity to help us take bold, strategic moves in this rapidly evolving retail environment
- Action oriented, and comfortable taking calculated risks to better serve our customers and business
- Outcome focused, critical thinkers with the ability to analyze and visualize, to ensure continuous improvement across our entire business
- Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward
What you bring:
- Extensive retail operations acumen gained through minimum of 5 years progressive retail operations experience
- 3-5 years of Project Management experience
- University degree in business or related area
- Strong understanding of store operations including logistics, retail merchandising and eCommerce
- Excellent interpersonal skills with a passion for retail and a desire collaborate, influence and work with a variety of entrepreneurial Dealers
- Demonstrated ability to lead and influence the development and execution of business strategies and initiatives that achieve financial performance and operational targets
- Ability to analyze operational processes, make recommendations for improvements based on research, Dealer / Field feedback and analysis
- Strategic thinker with experience in building process and/or policy from the ground up (Corporate or retail)
- Proven ability to strive for continuous improvement through constantly challenging the status quo
- Excellent communication and interpersonal skills, with an ability to interact with multiple stakeholder groups across the organization at various levels, and confidence representing the team in various forums/committees
- Strong leadership with the attention for detail and a readiness to continually look for ways to improve productivity
- Strong project management, facilitation and presentation skills is a must
- Ability to manage multiple projects in tandem and adhere to various deadlines
- Experience in eCommerce or technology fields is an asset
- Advanced skills in Microsoft Office 365
- Knowledge and experience with Frontier
- Travel will be required periodically to Canadian Tire stores across Canada
The target salary range is between $68,000.00 and $75,000.00 CAD Annual. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements.
This posting represents an existing vacancy within our organization.
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.