Assistant Property Manager – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours
Schedule: Flexibility required for tenant schedules, leasing deadlines, and occasional property emergencies
About the Role
At Pavago, one of our clients is hiring an Assistant Property Manager to support the day-to-day operations of residential, commercial, or mixed-use properties.
This is a hands-on property operations role focused on:
- Tenant relations and communication
- Leasing and renewals
- Rent collection and delinquency tracking
- Maintenance and vendor coordination
- Property management systems
- Compliance and tenant documentation
- Owner and portfolio reporting
You’ll serve as the right hand to the Property Manager, ensuring tenants receive timely support, vendors stay coordinated, records remain accurate, and property operations run smoothly.
If you have 2+ years of property management or real estate operations experience and hands-on experience with AppFolio, Yardi, Buildium, or similar property management software, this role is a strong fit.
What You’ll Own
Tenant Relations & Communication
- Serve as the first point of contact for tenant questions regarding:
- Rent and payments
- Lease terms
- Property policies
- Maintenance requests
- Respond professionally and promptly to tenant concerns
- Document tenant interactions within AppFolio, Yardi, Buildium, or similar systems
- Manage communication for:
- Move-ins
- Move-outs
- Lease renewals
- Escalate complex issues to the Property Manager when appropriate
Leasing & Renewals
- Draft and process:
- New leases
- Lease amendments
- Renewals
- Manage signatures and documentation through DocuSign, Dotloop, or similar platforms
- Pre-screen prospective tenants
- Schedule property showings
- Collect and organize rental applications
- Ensure leasing documentation is complete and processed on time
- Support property marketing across:
- Zillow
- Apartments.com
- Craigslist
- MLS syndication platforms
Rent Collection & Financial Administration
- Track rent payments and outstanding balances
- Apply late fees according to property policies
- Follow up professionally on delinquent accounts
- Prepare weekly delinquency reports
- Assist with monthly owner statements
- Record and reconcile:
- Deposits
- Refunds
- Security deposits
- Maintain accurate financial records within property management systems
Maintenance & Vendor Coordination
- Create and manage maintenance work orders
- Coordinate scheduling between tenants and vendors
- Track maintenance requests from submission through completion
- Keep tenants updated on maintenance status
- Follow up with vendors to prevent delays
- Confirm work has been completed satisfactorily
- Verify vendor invoices against completed work before routing them for approval
- Help ensure maintenance requests are resolved within established SLA timelines
Compliance & Property Documentation
- Maintain complete and organized tenant files, including:
- Leases
- Notices
- Inspection records
- Applications
- Compliance documents
- Ensure documentation remains accurate and audit-ready
- Support adherence to:
- Fair Housing requirements
- Local landlord-tenant laws
- Internal property management policies
- Track important lease, renewal, and compliance deadlines
Portfolio & Operational Support
- Support Property Managers with portfolio-level reporting
- Track:
- Occupancy
- Vacancy
- Turnover
- Leasing activity
- Rent collection
- Maintenance performance
- Assist with owner reporting and operational updates
- Handle administrative projects and ad hoc property-management requests
- Keep property systems current and organized
Requirements
Must-Have
- 2+ years of experience in:
- Property Management
- Real Estate Operations
- Leasing Administration
- Similar property operations roles
- Hands-on experience with property management software such as:
- AppFolio
- Yardi
- Buildium
- Similar platforms
- Familiarity with lease agreements and leasing workflows
- Understanding of tenant communication and rent collection processes
- Familiarity with Fair Housing and landlord-tenant regulations
- Strong Microsoft Office and Google Workspace skills
- Excellent written and verbal English communication
- Strong organizational and multitasking skills
- Ability to work independently during U.S. business hours
Nice to Have
- Experience supporting portfolios of 100+ units
- Experience with residential, commercial, or mixed-use properties
- Familiarity with multi-state landlord-tenant requirements
- Exposure to:
- Property accounting
- Owner statements
- Security deposits
- Financial reporting
- Experience coordinating multiple vendors and maintenance requests
- Strong knowledge of leasing and property-management workflows
What Makes You a Strong Fit
You:
- Communicate confidently and professionally with tenants, vendors, and owners
- Can manage multiple properties, requests, and deadlines simultaneously
- Stay organized even when priorities change quickly
- Balance tenant experience with operational and business requirements
- Follow through until issues are fully resolved
- Pay close attention to lease, financial, and compliance details
- Proactively identify problems instead of waiting for them to escalate
- Take ownership of day-to-day property operations
What a Typical Day Looks Like
You may:
- Respond to tenant inquiries and maintenance requests
- Update tenant interactions in AppFolio, Yardi, or Buildium
- Process leases and renewals
- Track rent payments and follow up on delinquencies
- Schedule vendors and monitor open work orders
- Confirm maintenance completion with tenants
- Review vendor invoices
- Update occupancy and leasing trackers
- Organize tenant and compliance documentation
- Prepare reports for Property Managers and owners
In short: you keep tenants supported, vendors coordinated, leases and records accurate, and day-to-day property operations moving efficiently.
Key Metrics for Success
- ≥95% on-time rent collection
- Zero missed lease renewals or compliance notices
- Maintenance requests resolved within SLA timelines
- Accurate and timely owner reporting
- Complete and compliant tenant documentation
- Strong tenant communication and responsiveness
- Accurate property management system records
- Reliable occupancy and leasing tracking
Why This Role Stands Out
- Hands-on ownership across core property management operations
- Direct exposure to tenants, vendors, owners, and Property Managers
- Experience across:
- Leasing
- Tenant relations
- Rent collection
- Maintenance
- Compliance
- Property reporting
- Fully remote environment aligned with U.S. business hours
- Opportunity to grow into:
- Property Manager
- Senior Property Manager
- Portfolio Coordinator
- Real Estate Operations Manager
Interview Process
- Initial Phone Screen
- Video Interview with Pavago Recruiter
- Practical Task – Lease Renewal or Mock Maintenance Request
- Client Interview
- Offer & Background Verification
Apply Now
If you:
- Have hands-on property management experience
- Know AppFolio, Yardi, Buildium, or similar systems
- Are comfortable communicating directly with tenants and vendors
- Can manage leases, rent collection, maintenance, and documentation
- Thrive in fast-paced, detail-oriented property environments
We’d love to hear from you.
Apply today and help keep property operations organized, responsive, compliant, and running smoothly.
Important: Spark Hire Video Interview
As part of our application process, qualified candidates will be invited to complete a one-way video interview through Spark Hire.
This is your opportunity to introduce yourself and highlight your experience with property management, tenant relations, leasing, rent collection, maintenance coordination, and platforms such as AppFolio, Yardi, or Buildium.
Please complete your Spark Hire interview promptly after receiving the invitation. Candidates who do not complete the video interview may not move forward in the hiring process.
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