Assistant Front Desk Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

 

About Four Seasons Hotel Kuala Lumpur

 

Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.

An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.

The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.

 

About Four Seasons

 

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 140 hotels and 60 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Assistant Front Desk Manager

The Assistant Front Desk Manager supports the Front Desk Manager in leading the daily operations of the Front Desk to ensure exceptional guest experiences aligned with Four Seasons standards. This role oversees front desk colleagues, manages guest arrivals and departures, resolves guest concerns, and ensures efficient operations while maintaining the highest levels of luxury hospitality, service excellence, and guest satisfaction.

What You Will Do:

• Assist in managing the day-to-day operations of the Front Desk, ensuring smooth and efficient guest services at all times.
• Lead, coach, motivate, and develop Front Desk colleagues to deliver personalized and exceptional guest experiences.
• Supervise guest check-in and check-out processes, ensuring accuracy, efficiency, and adherence to hotel standards.
• Handle VIP arrivals, special requests, and guest recognition initiatives to enhance guest satisfaction and loyalty.
• Resolve guest complaints and service recovery situations professionally and promptly.
• Monitor room inventory, room allocations, and guest preferences in coordination with Housekeeping, Reservations, and Revenue teams.
• Ensure compliance with hotel policies, procedures, and service standards.
• Review daily operational reports, occupancy forecasts, arrivals, departures, and financial transactions.
• Support recruitment, onboarding, training, performance management, and succession planning within the Front Office team.
• Conduct daily briefings and ensure effective communication between shifts and departments.
• Maintain accurate cash handling, billing procedures, and auditing requirements.
• Act as Manager on Duty when assigned and respond to operational or emergency situations accordingly.
• Foster strong collaboration with all hotel departments to ensure seamless guest experiences.
• Identify opportunities for continuous improvement in service delivery and operational efficiency.

What You Bring:

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 3-5 years of Front Office experience in a luxury hotel environment, with at least 1-2 years in a supervisory or management role.
• Strong knowledge of Front Office operations, guest services, and luxury hospitality standards.
• Excellent leadership, team management, and coaching skills.
• Exceptional communication and interpersonal abilities with a guest-centric mindset.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Proficiency in hotel management systems (PMS), preferably Opera.
• Ability to remain composed and professional in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations.
• Excellent reading, writing, and oral proficiency in English language.
• Must be able to speak, read, and write Bahasa Malaysia.
• Must have the right to work in Malaysia.

What We Offer: 

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

 

Work Type: Full Time

 

Join Our Team

 

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

 

What to expect: You will……

 

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

 

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted. 

#LI-WH1