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Anti-counterfeit Investigations Manager, Americas
Description -
About HP
HP is a global technology company built on the belief that one thoughtful idea has the power to change the world. Across personal systems, print, and services, HP creates technology that drives meaningful progress for customers, partners, and communities around the world.
About the Supplies Business
HP’s Supplies Business delivers trusted, high-quality printing solutions that help customers and businesses perform at their best. Protecting the integrity of HP’s products and brand is a critical part of that mission, and anti-counterfeit work plays an important role in reducing business risk, supporting channel integrity, and protecting customer trust across global markets.
Role Overview
The Principal ACF Investigations Manager, Americas will lead anti-counterfeit investigation and enforcement activities across the Americas region. This role oversees complex investigations, guides external service providers, partners with Law Enforcement Authorities and Customs, and works closely with internal stakeholders to protect HP from counterfeit threats. The role calls for strong investigative judgment, strategic leadership, and the ability to operate effectively across countries, functions, and external partners.
Key Responsibilities
• Lead anti-counterfeit investigations across the Americas in line with HP investigation guidelines
• Provide strategy, direction, and operational guidance on ongoing enquiries and case activity
• Review and approve investigation plans, specialized investigation techniques, and seizure-related communications
• Guide external investigation service providers in line with global and regional priorities
• Ensure strong case governance through HP’s internal case management system, including oversight of vendor documentation to maintain accurate, complete, and up-to-date case records
• Build and maintain effective relationships with Law Enforcement Authorities and Customs
• Support law enforcement training and enforcement coordination across the region
• Partner with intelligence analysts on tactical responses to counterfeit threats, including online threats
• Develop strong partnerships with internal stakeholders across Legal, Finance, Supply Chain, Sales, and related functions
• Lead or significantly shape regional planning, prioritization, reporting, and resource allocation
• Represent HP in relevant external forums, associations, and industry events as needed
• Identify opportunities to improve investigation processes, vendor performance, reporting quality, and operational effectiveness
• Share emerging trends, lessons learned, and best practices across investigations
Qualifications
• Proven track record of successful anti-counterfeit investigations
• Strong experience working with Law Enforcement Authorities and Customs
• Demonstrated case management and investigative planning experience
• Significant experience managing external vendors or investigation service providers
• Ability to lead complex work across multiple countries and stakeholder groups in the Americas region
• Strong written and verbal communication skills in English
• Fluency in Spanish required
• Legal or paralegal background is an advantage
• Portuguese language skills are a plus
Preferred Profile
• Strong judgment and decision-making skills
• High level of integrity and discretion
• Ability to manage multiple priorities in a complex, international environment
• Collaborative and practical approach to cross-functional work
#LI-POST
Job -
Corporate AdministrationSchedule -
Full timeShift -
No shift premium (Mexico)Travel -
25%Relocation -
Not SpecifiedEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"