Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
The Product Ops Analyst will support day-to-day execution, product testing, issue triage, and operational data analysis for the Pricing Product suite. You will ensure smooth operational workflows during feature rollouts.
Key Responsibilities:
- UAT & Operational Testing: Conduct operational User Acceptance Testing (UAT) before product releases to flag potential operational risks.
- Issue Triage & Support: Collect, categorize, and prioritize frontline operational bugs or product requests before escalating to PM/Engineering teams.
- Data & Reporting: Perform routine analytics on pricing tool performance, adoption rates, and operational error rates.
- Documentation: Maintain up-to-date user guides, FAQs, and workflow diagrams for operational staff.
Qualifications:
- 1-3 years of experience in Operations, Business Analysis, or Support/Enablement roles.
- Strong analytical mindset (SQL/Excel proficiency preferred).
- High attention to detail and strong execution capabilities.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
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This job posting may be closed prior to the stated end date for application if all openings are filled.
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Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
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Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
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